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OM8000 provides efficient communication for epidemic prevention and control

Project background

Last year Shanghai in Songjiang, Fengxian, Minhang, Qingpu, Baoshan, Jiading, Jinshan, and many other places build a number of public service rental supporting housing, in response to emergency events, emergency places, during the epidemic prevention and control, is mainly used in the foreign entry personnel for centralized isolation of medical observation places.

Project Challenges

The construction period of the public service rental supporting housing project is short and demanding, and as one of the important measures taken for the regular prevention and control of the epidemic, there are strict requirements for the project construction.

  • The system operates stably and reliably, with a single point to meet the access of about 2,000 room telephones, with high security and reliability.
  • The volume of telephone consultations is large, and the front desk telephone transfer needs to be accurate and fast.
  • Important post calls need to be recorded and saved.

New Rock Solution

According to the project construction requirements, New Rock provides a highly reliable VoIP system solution with OM8000 IP PBX as the core equipment.


Core server room

  • Deploy digital trunk gateway OM1000-TE to connect to PSTN
  • Deploy IP-PBX OM8000 which supports dual hot standby to ensure safe and reliable communication.
  • Deploy recording agent software to record calls to meet the recording needs of important positions
  • Deploy PMSI middleware to dock with third-party PMS

Office,reception and guest room areas

  • The front desk area deploys NRP1542G/P IP phones for the reception to realize the function of quick transfer of call services.
  • The room floor deploys MX60E analog gateway to connect with the analog phones in the rooms.

Customer Benefits

Dedicated IP phone for reception to improve call processing efficiency

NRP1542G/P can be used in conjunction with the New Rock soft-console Neehau to complete the transfer of calls, status monitoring, business consulting, and other services, and can clearly see the busy line status of the internal extensions and the status of call transfer, which helps to improve the transfer efficiency and realize efficient and accurate telephone reception.

IP-based deployment, convenient operation and maintenance management

The distributed architecture of IP-PBX and analog gateway is adopted to reduce the deployment of cable lines from the server room to the room and reduce the project cost. Full IP-based deployment, support for UMS centralized management, unified centralized operation and maintenance, reducing the cost of later operation and maintenance

Customizable middleware PMSI, flexible interface to third-party PMS

New Rock Hotel Management Middleware PMSI supports the customization of multiple fields such as phone bill output, check-in/check-out/change of room, wake-up call, etc., and enables flexible docking between IP-PBX and mainstream wine management software (PMS) such as ChinaSoft, Green Cloud, etc.

Highly reliable voice communication guarantee

New Rock OM8000 unified communication platform can meet up to 8000 extensions and 800 simultaneous calls and recordings. Support 99.999% telecom-grade reliability, smooth and clear calls. Based on the carrier-grade professional hardware platform, it supports dual hot standby (main and standby switching time <5 seconds) and second-level automatic switching of main and standby servers; dual power supplies, dual network port redundancy, dynamic load balancing, and other disaster-tolerant backup mechanisms to ensure "0" voice interruption with advanced technology.

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