Dear Friends of New Rock, First of all, thanks very much for your supports in 2019. Kindly note our Chinese New Year holidays will start from 24th, ...

Call recordings represent one of the important initiatives to enhance service quality. It is common knowledge that the New Rock OM telephone system supports call audio recording, but it is rare to fin...

ave you ever enthusiastically made a phone call and waited for someone to answer, but nobody picked up the phone, causing you to hang up in disappointment? Then you dial it again until the call is ans...

During work hours, employees are not always at their workstation. If the extension rings when an employee is away, what is the solution to prevent a missed important call? These days, each employ...

Background ...

Customer Profile Sinopec Changling Refining & Chemical Company (“Changling Refining & Chemical”), formerly known as Changling Refinery. It was built in 1965 and was completed and pu...

Customer Profile The people’s court of Tianfu new district in Chengdu (Sichuan Pilot Free Trade Zone People’s Court) is the first people’s court in China named as the provincial free trade zone...

Video for OM20G Installation ...

Rich Features ...

The New Rock call center solution impro...