NeeHau SoftConsole Release Notes (with OM20/20G/50/50G/80E) V2.0.0.18
Update Time:2018-04-24

Firmware Modules

NeeHau client

NeeHau_setup.exe:V2.0.0.18

Note: It is recommended to install NeeHau on Windows 7 or later operating systems

OM software

Rev 2.1.5.134 or later

Bug fixed

Fixed an issue about playing recordings including silence segments identified by voice activity detection (VAD). 


Firmware Modules

NeeHau client

NeeHau_setup.exe:V2.0.0.16

Note: It is recommended to install NeeHau on Windows 7 or later operating systems

OM software

Rev 2.1.5.134 or later

New Features

1.Supports customer satisfaction feedback survey which allows customers to rate the quality of service they received from a call center agent. Administrator can view the feedback customer satisfaction feedback on Call logs page.
2.Allows the administrator to import contact information in batch, and allocate contacts to agents.

Improvements 

1.For agents (extensions), adds these categories for call statistics: incoming calls, outgoing calls, and calls matched a specified call duration.
2.For administrator, adds these categories for call statistics: incoming calls, outgoing calls, calls matched a specified call duration, and calls assorted by contact name.
3.On Call logs > Delete page, adds a Delete all button which allows administrator to delete all call logs.
4.Shows all call statistics in real-time, thus removes the button for statistic in real-time.
5.Provides Forgot password option after administrator has one password attempt failure instead of three password attempt failures. 

Bug fixed

1.Fixed the display issues of the Web WUI. 
2.Fixed an issue related to an upgrade failure after modifying the access port of the OM device.



Firmware Modules

NeeHau client

NeeHau_setup.exe: V 1.1.92.2  

Note: It is recommended to install NeeHau on Windows 7 or later operating systems

OM software

OM20: Rev 2.1.5.125.6 or later
OM50: Rev 2.1.5.125.6 or later

New Features

1.Supports the administrator to delete all call history and memos.
2.Adds mouseover for operation zone, so prompt will appear upon the mouse pointer hovers.

Improvements 

1.Optimizes the layout and text of Web GUI.
2.Completely avoids the issues (such as loss of call history or statistics) caused from a damaged database.

Bug fixed

1.Fixed the issue that the contact name which contains blank was deleted automatically.
2.Fixed the issue on that unable to add or modify contact group name.
3.Fixed an issue that the page did not respond upon real time statistics under massive data.
4.Fixed an issue that exporting memos occasionally caused the OM device to reboot.
5.Fixed a search-result display issue due to the searched extension number was deleted on the OM device.
6.Fixed a bug which caused inaccurate data statistics.
7.Fixed the issue that unable to obtain recording files.
8.Fixed the issue that unable to modify the “Recording server” parameter manually.
9.Fixed the issue that NeeHau crashed upon login.


Learn more about NeeHau



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