A Small And Easy-To-Use Call Center
Update Time:2020-07-17
Do you often face the following problems:
- Customer service staff is not at the work station or the call is received during non-working hours, resulting in missed calls
- Inbound calls cannot be allocated, resulting in different customer service staff having a different work load
- Repeated communication on the same issue signifies poor efficiency and often results in poor customer satisfaction
- No call recording means service quality cannot be monitored and disputes with customers are hard to handle
The New Rock call center solution improves call reception and response rate using its 24/7 smart switchboard and a host of call-distribution capabilities. Call center employees are able to record customer information and call contents during the calls in real time. Management staff can access call histories, call recordings, and converted text of all call center employees in order to supervise service quality.
Learn More
The New Rock call center solution has the OM20G/50G call center integrated unit at its core. Used in conjunction with the “NeeHau” SoftConsole, this is a smart inbound call processing and customer call communication management solution for MSEs or enterprise sales/customer service teams of fewer than 30 people.
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     5/F Block B, Building 1, 

     No.188 Pingfu Road, 

     Xuhui District, Shanghai

     200231, China