Release & Upgrade
Release Notice for RMS V2.5.24
Release Notice for UMSV1.1.41
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3

What is the purpose of SIP in VoIP?
The Difference Between PBX And PSTN
What Is The Meaning Of Hosted Pbx ?
How Do You Choose An IP PBX For Your Small Business?
How To Install New Rock OM20 IPPBX-OM20g Installation
Why are PBX's Becoming VoIP Based?
What's the Meaning of PBX And How does a PBX system work?
How Is Ip Pbx Different From Traditional PBX?
How does a hotel phone system work?
What is PSTN gateway?
Is VoIP Phone worth it for a small business?
The Difference Between A Ip Phone And A Voip Phone
Can you use your old phone with VoIP?
What Is The Sip Response Code?
What is VoIP Server And How a VOIP Server Works
What is SIP 500 error
What Is Voip Gateway
Ip-pbx Vs Voip Gateway
Best PBX Phone System Features for Businesses
How to Setup a VoIP System in Office
PBX Software Features
Traditional IP PBX configurations
How to choose business telephony system
IP PBX vs. Traditional PBX
PBX IP PBX and VoIP technology Advantages
Guide to Business VOIP PBX
PBX phone systems for small businesses
How Does a SIP Gateway Work?
SIP, VOIP & IP Phones
VoIP Phone Systems - Create the Perfect Business Phone System
What Is a PBX Phone System
How much business Phone System
What is a PBX System
Why use VOIP
What are the advantages of VoIP services
FXO/FXS Gateways
Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training


Installation & Maintenance
OM SIP Trunk Configuration Documentation
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Marketing Materials

Factors to Consider When Choosing a Hotel PBX System
Update Time:2021-06-25 15:21:42 Browse Times:383 Amount Downloads:1
In the hotel sector, the most important thing is to provide excellent customer service, since the comfort of the guests will make the difference compared to other hotel brands. With the arrival of IP telephony or VOIP, more and more hotels have moved from traditional telephony to the implementation of virtual switchboards to manage calls more efficiently and at a lower cost.

On the other hand, it is necessary to emphasize that in moments of crisis like the pandemic in which the world has been immersed by the coronavirus the calls of clients to hotels have undergone a great increase due to the cancellations, postponements of bookings or questions of the users. With a PBX for hotels receiving a large flow of calls both national and international is not a problem. It is possible to reproduce a locution that alerts the customer of the waiting time, transfer calls to the corresponding department, divert calls to other devices, among other issues.

Functionalities of a hotel PBX phone system

In addition to the obvious functionalities such as receiving and sending calls, a virtual switchboard can be adapted with specific options for hotels.

Do not disturb mode. You can configure the times when the customer does not want to receive calls in the room.

Alarm clock. You can configure it so that the client receives a call with a recording where they are given the “good morning” or the message that is convenient.

Connection with the departments. The auto-attendant function allows the client to contact the different departments from the room by a dialing system.

Interruption of the connection. It is possible to deactivate the phone in the unoccupied rooms.

International numbering. The hotel can manage its own switchboard to automatically answer calls in the corresponding language.

Displaying the name. Calls made from the room to the reception or room service can be displayed with the name of the guest. This allows a closer and more friendly treatment.

Statistics. The statistics function allows the hotel to know the most requested services by the clients. It also provides the customer with a record of calls made during their stay.

Factors to Consider When Choosing a Hotel PBX System

Your hotel communication requirements and budget allocation for your communication hub will greatly influence your decision of which Hotel PBX system you will implement.

I have outlined a number of considerations that should be taken into account when choosing the most appropriate hotel PBX system for your hotel.

Number of Phone Calls

You should have an idea of the busiest times of your hotel so that you can choose a hotel PBX system that will be able to handle your estimated call traffic.

Business Expansion

If you’re planning to expand in future then it is recommened that you chose a hotel PBX system that is scalabe that doesn’t incur any additional costs.

Staff Training

You need to consider whether the installation of the hotel PBX system will require staff training.

In case training will be provided to your staff, then you should inquire if the cost of the hotel PBX system includes the training fee and the expected downtime during the training.

Equipment Maintenance 

Hardware equipment will require regular maintenance in order to keep them optimal working conditions. Enquire on the equipment maintenance schedule, associated costs and who will be responsible for that once the systems are installed.


Choose a hotel PBX system that fits within your budget taking into account the current and all future anticipated expenses.

A hotel PBX system is among the essential components required by a hotel to effectively deliver quality telecommunication services to its guests.

The choice of your hotel PBX system will ultimately depend on your telecommunication needs and budgetary allocation.

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