Release & Upgrade
Release Notice for RMS V2.5.24
Release Notice for UMSV1.1.41
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3

What is the purpose of SIP in VoIP?
The Difference Between PBX And PSTN
What Is The Meaning Of Hosted Pbx ?
How Do You Choose An IP PBX For Your Small Business?
How To Install New Rock OM20 IPPBX-OM20g Installation
Why are PBX's Becoming VoIP Based?
What's the Meaning of PBX And How does a PBX system work?
How Is Ip Pbx Different From Traditional PBX?
How does a hotel phone system work?
What is PSTN gateway?
Is VoIP Phone worth it for a small business?
The Difference Between A Ip Phone And A Voip Phone
Can you use your old phone with VoIP?
What Is The Sip Response Code?
What is VoIP Server And How a VOIP Server Works
What is SIP 500 error
What Is Voip Gateway
Ip-pbx Vs Voip Gateway
Best PBX Phone System Features for Businesses
How to Setup a VoIP System in Office
PBX Software Features
Traditional IP PBX configurations
How to choose business telephony system
IP PBX vs. Traditional PBX
PBX IP PBX and VoIP technology Advantages
Guide to Business VOIP PBX
PBX phone systems for small businesses
How Does a SIP Gateway Work?
SIP, VOIP & IP Phones
VoIP Phone Systems - Create the Perfect Business Phone System
What Is a PBX Phone System
How much business Phone System
What is a PBX System
Why use VOIP
What are the advantages of VoIP services
FXO/FXS Gateways
Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training


Installation & Maintenance
OM SIP Trunk Configuration Documentation
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Marketing Materials

The Importance Of Using Hotel Phone System
Update Time:2021-07-09 14:38:49 Browse Times:868 Amount Downloads:1
Hotel guests desire a simple and efficient telephone system in order to communicate with the reception, laundry, bar and different service departments in the hotel while the hotel departments and management also need to communicate with the rooms. Our reliable hotel telephone intercom installation service offers cost effective voice communication solution for the hospitality business.

In the hospitality industry reputation is paramount and it can only take one small error to tarnish it with bad word of mouth advertising. Every impression counts, and it is vital for every customer that their experience is faultless from the moment they make a booking, to walking through those doors, through to checking out on their last day.

We all know happy customers in the hospitality industry brings more customers, as they share their great experiences. However, it is becoming more difficult to satisfy everyone when people are expecting more and more. Technological advancements have meant those in the hospitality industry need to keep on top and ahead of these changes in order to compete successfully. Every interaction needs to be calculated to build customer loyalty.

A hotel telephone system is an ideal way to offer guests an unparalleled level of customer service. It’s functionality also utilises your staff and resources to their best ability, whilst keeping costs down. The return on investment really is a no brainer for the industry.

If you are considering investing in a hotel telephone, to help you make up your mind, the following are some of the main benefits of using one in the hospitality industry.

Enhance Guest Experience

In today’s technological drenched society, guests expect a particular level of advancement where ever they go, including their hotels. One way to ensure their expectations are met is through up to date phone systems. These will allow the guest to program their own wake up call, request services from the front desk at the touch of a button, and check on the status of their balance due. By providing these services through the phone system, guest satisfaction and expectations are more easily met.

Operational Ease

Not only can hotel phone systems enhance the overall guest experience leading to higher rates of repeat customers, but they can also help coordinate the operation of the hotel itself. The phone systems allow the different departments within the hotel to communicate more efficiently. This can reduce the amount of time it takes between a guest request and that request becoming fulfilled. Also, many systems also allow the hotel to program automatic services, such as wake up calls, so the front desk staff does not have to make these calls by hand. Some can also keep track of room status, allowing for quicker turnaround times.


Increase your productivity levels with time-saving features for your staff making bookings, billing and administration tasks streamlined. Room rates, call costs, mini bar, restaurants, spa and more can be managed through a real-time status dashboard making billing faster and flexible. This in return will enhance customer service levels with faster response times.


A hotel telephone system does not have to cost the earth to implement. There are many systems out there, which have an initial single cost, with no recurring monthly fees. Plus, modern systems can be installed nowadays without the need of any expensive and lengthy cabling costs.

There are many more benefits to a hotel telephone system; too many to list! They are cost-effective, flexible, a great tool in building customer loyalty, increasing the productivity of your staff, and ultimately improving profitability on your bottom line. If you are interested to discuss how a hotel telephone system will benefit your business, please give us a call for an informal chat and to arrange a site survey.

Leave a Comment

Fill in your info. and we're ready to answer your questions.
We will do our best to contact you as soon as possible. In the meantime, please email us or contact a New Rock partner for more information.
Thank you for your interest in New Rock.
About New Rock
Corporate Information
Contact Us
Partner Benefits
Join the Program
Latest News
Industry Insights
Release & Upgrade
Application Notes
Training Materials
Installation & Maintenance
Contact Us

 +86 21-61202700
     5/F Block B, Building 1, 

     No.188 Pingfu Road, 

     Xuhui District, Shanghai

     200231, China