Release & Upgrade
Release Notice for RMS V2.5.24
Release Notice for UMSV1.1.41
Finder v1.0.9
OM50G V177 P2.2
OM20G V177 P2.2
NeeHau Client V2.0.0.23 (with OM20/20G/50/50G)
OM20G V177 P2
OM50G V177 P2
OM80E V177 P3

What is the purpose of SIP in VoIP?
The Difference Between PBX And PSTN
What Is The Meaning Of Hosted Pbx ?
How Do You Choose An IP PBX For Your Small Business?
How To Install New Rock OM20 IPPBX-OM20g Installation
Why are PBX's Becoming VoIP Based?
What's the Meaning of PBX And How does a PBX system work?
How Is Ip Pbx Different From Traditional PBX?
How does a hotel phone system work?
What is PSTN gateway?
Is VoIP Phone worth it for a small business?
The Difference Between A Ip Phone And A Voip Phone
Can you use your old phone with VoIP?
What Is The Sip Response Code?
What is VoIP Server And How a VOIP Server Works
What is SIP 500 error
What Is Voip Gateway
Ip-pbx Vs Voip Gateway
Best PBX Phone System Features for Businesses
How to Setup a VoIP System in Office
PBX Software Features
Traditional IP PBX configurations
How to choose business telephony system
IP PBX vs. Traditional PBX
PBX IP PBX and VoIP technology Advantages
Guide to Business VOIP PBX
PBX phone systems for small businesses
How Does a SIP Gateway Work?
SIP, VOIP & IP Phones
VoIP Phone Systems - Create the Perfect Business Phone System
What Is a PBX Phone System
How much business Phone System
What is a PBX System
Why use VOIP
What are the advantages of VoIP services
FXO/FXS Gateways
Which Voip Phone System Is Right for Your Business
How do I choose a VoIP provider
Flexible Hotel Phone Systems From New Rock
How Can VoIP Help Hotels Cut Cost
Hospitality Technology Solutions
Modern phones for hotel rooms
VoIP to the hospitality industry
Hotel phone system improves hotel service experience
Why is a Hotel Phone System Important
How Hotel Phone Systems
The Importance Of Using Hotel Phone System
Hotel VOIP telephone system
Small Hotel Phone System for up to 50 Rooms
How Hotels Use a PBX Phone System

Application Notes
How to Integrate MX Gateway with OM IP-PBX
Interconnect Two PBXs with FXO Gateways
Interconnect Two or More Extension Lines with FXS Gateways
Connecting MX100G-S SIP-ISDN Gateway to Elastix
Connecting MX100G-S SIP-ISDN Gateway to Asterisk
Expanding PBX Extensions to Remote Sites through IP Network
Multi-site Configuration for Gateways with Analog PBX
How to Troubleshoot Caller ID Detection Issues on FXO Port
Security Configuration Guide for New Rock OM Series IP-PBX
Connecting FXO Gateway to Asterisk
Connecting FXO Gateway to Elastix
Tie Trunk Configuration for OM with Elastix

Training Materials
What is VoIP gateway?
What’s the Difference between VoIP Gateway and SIP Trunk?
Smart Switchboard Introduces Exclusive Premium Customer Services
What's the Difference Between VoIP Gateway and ATA?
What's the Difference Between VoIP gateway and SBC?
New Rock’s New Gateway Security measures
Global VoIP Gateway Service Provider
How to Setup VoIP Gateway - A Complete Installation Guide
What is HX&MX VoIP Gateway Default Password?
Auto Provisioning
Six Practices for Audio Security
“PSTN failover” - Strong Support for High-availability IP Audio Communications
New Rock IP-PBX: Your All-In-One IP Office Telephony System
Connecting E1/T1-Based PBX to IP Telephony Networks
Popular IP-PBX Features Favored by Highly Efficient Officers
Five-star Customer Services
Top Three Advantages of Gateways with Imbedded VPN Clients
Low-Cost, High-Quality Gateway
Smart FoIP
Two Typical Applications for Telephone Networks
IPv6’s Top Three Advantages in VoIP Applications
MX100G-S SIP-ISDN Trunking Gateway Training
MX Series VoIP Gateway Training


Installation & Maintenance
OM SIP Trunk Configuration Documentation
NAT Traversal Service---Configuration video
User Guide for Finder V1.0.9
IP-PBX Installation (Video)
OM20G&OM50G Quick Installation Guide
OM80E Quick Start Guide
OM200G Quick Start Guide
OM500 Quick Installation Guide
HX4G&MX8G Quick Reference Guide
MX60E Quick Installation Guide
MX120G Quick Installation Guide
MX100G-S Quick Start Guide
SX3000 Quick Installation Guide
PT2400 Quick Installation Guide
PT4800 Quick Installation Guide

Marketing Materials

Is VoIP Phone worth it for a small business?
Update Time:2021-09-07 14:57:27 Browse Times:759 Amount Downloads:1

Is VoIP Phone worth it for a small business?Certainly,voip phone systems can be very beneficial for small businesses.It seems that voip phone systems make good sense for small businesses."With VoIP, voice data is sent [via an Internet connection] in digital form rather than plugging into a traditional phone jack like you would over the public switched telephone network (PSTN)," Tina Liu, senior product marketing manager for 8x8 phone system, told Business News Daily.In fact, recent research finds that more than one-third of all businesses are now using a VoIP phone system, with the vast majority of those being businesses with fewer than 50 employees.So, Even for a small business, VoIP is the perfect, modern solution for your organization.

Advantages and disadvantages of using a VoIP phone system

Before committing to a particular system for business communications, there’s a lot to consider, especially for small businesses.

You need to know if the investment is worth its payoff. From functionality to accessibility, think about VoIP advantages and disadvantages.

Explore the following to see if VoIP is a business phone service that’ll work for you.

Advantages of VoIP


One of the primary VoIP advantages is that, especially with cloud PBX, it requires no equipment and no maintenance on your part. This means that investment costs are low.

With traditional phone lines, adding new lines or putting in a new system may necessitate changes to the building's electrical wiring. Copper wiring is pricey and can add significant expenses to installing a new phone system.

With VoIP, you can also use a softphone that works through your desktop or laptop. The ability to make calls over a softphone is a key feature of modern VoIP telephony, and this will be included in your cloud PBX plan. With a virtual phone system, the lack of required hardware means you get high-quality software for a lower cost.

If you have an existing phone system, you can use a VoIP adapter that bridges the gap between your analog phones and your new network.

Also, because calls take place over the internet, long-distance and international calls are available at no extra cost. A small business VoIP can help you keep up with your industry’s competitive market without breaking the bank.

Advanced features

With VoIP, you aren’t limited to a typical voice call. Services include:

Internet fax

Conference calling

An auto-attendant

Call forwarding

Call routing

Call transfer

Toll-free numbers

Call recording and easy-to-access call logs

All these features are unified in a straightforward solution. As a small business, you need to communicate with your team and customers on multiple platforms. Cloud systems often offer a mobile app that enables you to make business calls with your mobile phone. This means you can reach customers and team members anywhere on any platform over one system.

In addition to all the advanced features VoIP brings to the table, it also allows for smooth integrations with your other essential business applications—such as your Customer Relationship Management software (CRM). You can even build your own custom integrations through an API.

Disadvantages of VoIP

Must have a reliable internet connection

VoIP makes direct calls through the internet, and cloud PBX relies on internet connectivity to access all your advanced features. Depending on your building, your internet service provider, and where you live, you may not have a steady internet connection. This can make using VoIP challenging.

Using the internet or the traditional Public Switched Telephone Network (PSTN), occasional outages are inevitable. These outages can come in the form of lost power or internet connection. Traditional landlines can work during power outages, but your VoIP cannot.

However, no matter the outage you experience, VoIP’s voicemail feature will take any messages you miss during your downtime. You’ll also be able to use your mobile device and its data to answer calls.

Talk to your internet and VoIP providers before you commit to a VoIP phone solution. You must make sure that your internet bandwidth is good enough to support your new phone system.

May experience latency and jitter

While call quality with VoIP is typically excellent, there are circumstances where you might experience latency and jitter. For calls to reach their destination, they are first broken down into data packets to be reassembled. During this process, transmission can be delayed or data improperly assembled.

This can be prevented with good broadband service. As long as you have sufficient bandwidth, an updated router, and a backup Ethernet cable, you should experience voice quality that trumps a traditional landline.

VoIP vs Landline

So, what exactly are the differences between traditional telephone systems (PSTN) and VoIP. Below we will break down the differences by:









How to implement VoIP in your small business

By now, you may realize that VoIP is the best solution for your company, but you still might not know how to go about setting it up for your small business. Don’t worry! Once you know the steps, it’s a straightforward process to implement VoIP. You should:

Pick a service provider that best suits your needs.

Choose or import your existing phone number or phone numbers.

Add users to your service.

Create routing, call waiting, and call forwarding rules.

Integrate your VoIP with your other applications.

Leave a Comment

Fill in your info. and we're ready to answer your questions.
We will do our best to contact you as soon as possible. In the meantime, please email us or contact a New Rock partner for more information.
Thank you for your interest in New Rock.
About New Rock
Corporate Information
Contact Us
Partner Benefits
Join the Program
Latest News
Industry Insights
Release & Upgrade
Application Notes
Training Materials
Installation & Maintenance
Contact Us

 +86 21-61202700
     5/F Block B, Building 1, 

     No.188 Pingfu Road, 

     Xuhui District, Shanghai

     200231, China