Smart Hospital Communication Solution

Centered on the New Rock OM Series IP Voice Communication System (featuring the OM8000), this solution delivers highly reliable, intelligent, secure, and open communication services. It provides comprehensive, full-scenario capabilities including core switching, intelligent attendant, security protection, and IP-based deployment. The solution is designed to meet the needs of medical institutions of all scales, from single-campus facilities to multi-branch hospital groups. It empowers hospitals to achieve intelligent, converged, and platform-based modernization of their communication infrastructure, ultimately enhancing operational efficiency and patient satisfaction.

Solution Value

High-Reliability Core Foundation

- Active-Standby Hot Redundancy Deployment: Ensures seamless failover during single points of failure, achieving true communication "Zero Interruption"

- Flexible and Scalable Capacity: Supports smooth expansion from hundreds to thousands of extensions, perfectly adapting to complex multi-campus scenarios.

- Converged Network Compatibility: Integrates with legacy systems (e.g., via SIP Trunk, E1 PRI), protecting existing infrastructure investments.
Intelligent Service Enhancement

- 24/7 AI Intelligent Receptionist: Provides round-the-clock voice navigation and automated responses to common inquiries, significantly reducing staff pressure.

- Knowledge Base-Driven Precise Routing: Quickly identifies caller intent for accurate call transfer, shortening call durations and enhancing the consultation experience

- Multi-Agent Collaborative Platform: Features intelligent call distribution, call recording, and real-time status monitoring to build a highly efficient contact center
Security and Mobility Enablement

- Enterprise-Grade SBC VoIP Firewall: Defends against network threats such as SIP attacks and unauthorized registrations

- Mobile Softphone & Remote IP Phone Support: Enables secure remote access for medical staff, facilitating mobile work and remote consultations

- End-to-End Communication Data Security: Meets stringent hospital IT security management and compliance requirements
Cost-Efficient, Streamlined Deployment

- Plug-and-Play IP Phones: Devices connect via the internal network, supporting bulk deployment and remote configuration to shorten implementation cycles.

- Replaces Traditional High-Pair Cabling: Drastically reduces deployment costs and ongoing maintenance complexity

- Open API Integration: Seamlessly interfaces with Hospital Information Systems (HIS), enabling call-and-business system (call-to-workflow integration)

Solution Features

Core Hardware and System Advantages

- Exceptional Core Device Stability: The OM8000 Series IP-PBX system employs an active-standby hot redundancy design at the hardware level, ensuring business continuity and meeting the demanding 24/7 non-stop operation requirements of hospitals.

- Outstanding Compatibility: Supports seamless integration with traditional voice systems and existing hospital information systems. This eliminates the need for large-scale legacy equipment replacement, maximizing the protection of prior investments

- Remarkable Scalability: The hardware architecture enables smooth capacity expansion, allowing flexible upgrades from hundreds to thousands of extensions. This effectively supports hospital multi-campus expansion and business growth.
Intelligent Service and Efficiency Advantages

- AI-Powered Workload Reduction: The Newlync2.0-AI Intelligent Auto Attendant provides 24/7 uninterrupted service, automatically handling over 65% of routine inquiries, which significantly alleviates pressure on human agents.

- Precise and Efficient Service: Leveraging a medical-specific knowledge base, it achieves accurate intent recognition and rapid transfer to target extensions, shortening patient wait times and enhancing the consultation experience.

- Superior Collaborative Capability: The Operator2.0 Attendant Console supports multi-agent parallel operations, intelligent call distribution, and real-time status monitoring, helping to build a manageable and highly efficient contact center.
Deployment, O&M, and Security Advantages

- Convenient and Low-Cost Deployment: IP-based deployment replaces traditional cable wiring. With plug-and-play phones, along with bulk deployment and remote configuration capabilities, it significantly shortens the construction timeline and reduces cabling costs by over 40%.

- Simple and Efficient O&M: Supports unified network management (UMS) and centralized operations, enabling rapid fault localization. This reduces manual maintenance efforts and lowers overall operational and maintenance (O&M) costs.

- Comprehensive Security Protection: The enterprise-grade SBC (Session Border Controller) VoIP firewall defends against threats such as SIP attacks and unauthorized registrations. It simultaneously ensures the secure remote access of mobile extensions, perfectly balancing convenience and security.

Solutions

Smart Hospital Communication Solution

High-Reliability Core Foundation

Intelligent Service Enhancement

Security and Mobility Enablement

Cost-Efficient, Streamlined Deployment

Core Hardware and System Advantages

Intelligent Service and Efficiency Advantages

Deployment, O&M, and Security Advantages

Customer-centric, focus on customer value

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New Rock Technologies, Inc.

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