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New VoIP System for Shanghai Planetarium


Customer Introduction

Shanghai Planetarium (Shanghai Science and Technology Museum Branch), located in the Pudong New Area, Shanghai, construction began on November 8, 2016, officially opened on July 17, 2021, is an important large-scale science museum built by the Shanghai Government during the thirteenth five-year plan, set education, research, collection, display, interactive functions as one of the science infrastructure, construction area of nearly 38,000 square meters.It is one of the largest planetarium in the world.

Project challenges

· Interoperability of old and new systems and protection of original assets
As a branch of the Shanghai Science and Technology Museum, the voice system of the Shanghai Planetarium needs to be interconnected with the original PABX at the headquarters.
· External customer service calls need to be recorded for inquiry
As an exhibition hall open to the public, it needs to record the consultation service calls (about 100 calls on weekdays and more than 300 at peak) to avoid unnecessary disputes.

New Rock Solution

Knowing that the communication system of Shanghai Planetarium needs to be connected to multiple external lines of the headquarters and operators, and needs to be recorded and stored at the same time, New Rock customized the following solution for it.




Server Room

· Deploy a set of IP-PBX to meet the needs of the planetarium office and customer service calls
· Deploy a digital trunk gateway to dock with the original PABX
· Deploy a set of recording management system to meet the demand of call recording.
Office Area
· IP phones are unified and registered to IP-PBX through a dedicated voice network to realize unified communication of telephone network.


Customer values


Highly reliable voice communication guarantee

New Rock IP-PBX supports 99.999% telecom grade reliability with smooth and clear calls. Based on carrier-grade professional hardware platform, advanced technologies such as dual-computer hot automated standby (main/standby switching time <5 seconds), dual power supplies, dual network port redundancy, dynamic load balancing, etc. guarantee "0" voice interruption.

Protect the original assets and save costs by maximizing the use of old assets

The new voice system of the planetarium is connected with the original program-controlled switch through the digital relay to realize the interconnection of the old and new systems and protect the original assets to save costs.

Professional recording management system with high concurrency and high reliability

New Rock recording management system supports 300 sites and 600-way recording in real-time; supports 9 dimensions of recording query and multi-authority multi-role management, provides professional and detailed data reports, and can carry out professional and refined management of recording. When disputes arise from external customer service calls, you can quickly find and extract the corresponding recordings to improve the overall service quality.

Contact Us

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New Rock Technologies, Inc.

Mail:global@newrocktech.com

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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