We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome more talented elites to join New Rocker family!
To solve this issues, Shenzhen Midland decide to use New Rock recording solution and keep recordings as basis to monitor service quality and handle business disputes.
Since the original telephone system used by Shenzhen Midland Realty doesn’t support recording, we carry out the comprehensive solution to upgrade the phone system as below:
The core phone system adopts by Huawei U1960 unified gateway
Access to analog phone and PSTN lines by New Rock VoIP gateway
Install New Rock Recording Agent on the enterprise server to complete recording management of all incoming and outgoing calls
Each call has call records
New Rock Recording Agent can automatically record the content of phone calls on the enterprise server, which is convenient for further inquiry, management, evidence collection or training.
Easy to search for recordings
The Recording Agent provides a friendly user interface, which can quickly query recording files through dimensions such as call time, calling number, called number, and call duration and etc.
The recording can be backed up and stored for a long time
No matter it is enterprise server or other servers.
Midland Realty believes "customer first, service first". With telephone recording solution, their service has been promoted to a higher milestone.
Sales executive: they can track customer communication and customer complaints
Every phone call with customers is recorded. When you forget the content or any dispute caused, you can check back the recording.
Business leaders: business assessment is getting fairer, and customer satisfaction is higher
How many calls a salesperson call one day, and how their service is, how long they talked... all stuff can be checked through recording. So as to provide customers with higher-end and efficient services.