Solutions

Solutions

Chain Store Unified Communication Solution

Beauty salon chain enterprises

Customer Requirement

The headquarter can't know the telemarketing situation of more than 50 stores and the effective booking of customers by phone; it is difficult to deal with customer disputes when they occur.

New Rock Solution

Stores deploy OM20G/50G IP-PBX to store local recordings; headquarters deploys recording management system RMS to capture recordings of stores regularly.

Customer Value

The headquarters can know the operation situation through the store phone recordings data; the stores can effectively deal with customer disputes through the recordings files.


Education and training chain enterprises

Customer Requirement

It is impossible to count the number and quality of calls made by outgoing enrollment teachers; the enrollment conversion rate is low and hard to improve;

New Rock Solution

Outbound teachers use cell phone soft console and register remotely to OM20G/50G IP-PBX in school; the school head-quarter deploys a recording management system, store managers can view their respective recordings

Customer Value

Each enrollment call has recording data, which is easy to analyze statistically; according to the telephone communication details, excavate the customer's interest in the course and improve the conversion rate.




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New Rock Technologies, Inc.

Mail:global@newrocktech.com

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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