We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome more talented elites to join New Rocker family!
X Hotel is a brand chain hotel with a simple and quality design style, popular hotel facilities, and great quality service in China. It is committed to providing the best hotel service for sophisticated elite business travelers, and has dozens of hotels located in the central areas in the metropolitans in China.
Requirement---Upgrade to VoIP system
The Hotel was still using the analog phone system, which needs VoIP transformation to improve its overall hotel service quality.
New Rock deployed a set of OM8000 to meet the deployment of 1500 extensions in the hotel, providing highly reliable and secure PSTN access.
Hotel intelligent audio system
New Rock integrated the sound box+ guest control panel + intelligent service assistant + hotel telephone network + audio and video entertainment system together, replace the traditional room phone with an integrated intelligent audio service system.
Hotel virtual reception
New Rock combined the AI technology and hotel routine communication business together to upgrade the intelligent hotel reception and telephone system, replaced the reception staff with artificial intelligence to communicate more intelligently. Use virtual robots to complete a series of tasks, from completing customer arrival confirmation to check-out and renewal reminders, guest needs and consulting services, etc
Why New Rock
New Rock has been a new generation of intelligent communication solution and service provider, since the establishment in 2003. We have always taken R&D as our core value and insisted on independent innovation. We provide future-oriented intelligent communication products and services for telecommunication operators, governments, enterprises, and other industries.