Solutions

Solutions

Customer Service Call Center

Travel Agency

Challenge

Each tourism board has a direct telephone line, and it is very inconvenient for visitors to consult the business. Salesmen cannot receive incoming calls after hours, resulting in business outflow

Solution

Externally, New Rock provide a unified 400 number with multi-level voice navigation, and tourists follow the IVR to select the travel routes they need. Call after transfer to the operator's cell phone

Customer value

Zero missed calls to improve the corresponding speed of tourists

Express delivery site

Challenge

Handle all kinds of electronic platforms on the issue of express complaints, about 1400 calls per day, and each call should be recorded

Solution

Each call is recorded and communication record is  logged, and the recordings are stored on the server for easy access and playback on demand

Customer value

Retain recordings and communication records for easy forensics

E-commerce

Challenge

The same customer call may be received by multiple agents, often resulting in repetitive inquiries and low customer satisfaction

Solution

Each agent can bind their own VIP customers, and when a VIP calls, the agent's computer will pop-up the call displays the customer's identity and the contents of the previous call note

Customer value

Improve call response rate and customer satisfaction

Property management

Challenge

Be the first to identify business owners and respond to their needs, with a high turnover of salesmen and frequent training of newcomers

Solution

Import a list of business owners and display their information on a pop-up screen when they call; convert recordings to text for quick access to call contents, and also facilitate self-learning training for newcomers

Customer value

Improve owner satisfaction and corporate training efficiency

Law firm

Challenge

The client calls and communicates for a long time, need to record the note manually, need to record as legal evidence

Solution

Randomly record the key points said by the client and witnesses during the call to generate sticky notes, or make instant recordings of key points

Customer value

Provide audio recording and communication records for easy forensics

Contact Us

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Contact with Us now
New Rock Technologies, Inc.

Mail:global@newrocktech.com

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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