We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Support
- How is a sales/customer service data analysis based on communication information conducted?
These challenges can be resolved by connecting the telephone network of the headquarters with that of the branch offices using the Internet/private network.
- Zero-cost inter-connection between extensions allows call transfer, and telephone conferences at any time;
- Trunk calls become internal lines, which significantly reduces communication costs;
- Mobile phones act as mobile extensions, allowing calls to be placed or received anywhere at any time;
- Time and energy is saved by centralizing management of call histories, call recordings, and maintenance.
This solution applies to a simple office structure that requires a few telephone sets. Typical applications include representative offices, shop outlets, makeshift offices, SOHOs and home offices.
Features:
- Only one independent IP phone system is required.
- Plug-and-play extensions allow for rapid implementation and deployment.
- It provides easy configuration with low technical barrier.
- IP phone system and telephone lines are centralized at the headquarters.
- VoIP gateway or IP phones are deployed at small branch offices, which can be remotely registered with the headquarters’ IP phone system via the Internet or private network.
- Free calls between the headquarters and branch offices. All outbound calls are made using the headquarters’ telephone lines.
- Field/traveling employees can install a soft-phone app on her/his smart phone to place and receive calls anywhere at any time.
This solution applies to a sophisticated office structure, such as an extensive network of branch offices that requires various telephone sets. Typical applications: corporate head office/branches, multilevel government agencies, and chain operators.
Features:
- Separate IP telephone systems installed at each site
- Dialing throughout network extensions
- High-reliability network free from any breakdown of an individual node
- Centralized operation, maintenance, and management at headquarters
- A large-capacity IP phone system and application system (call recording system, telephone conference system, attendant console system, and network administration system) is deployed at the headquarters;
- A small IP phone system connected to local telephone lines and various terminals (analog phones, fax machines, IP phones, video phones, and mobile soft-phones) is deployed at branch offices;
- The headquarters and branch offices are connected by Internet/VPN to enable free calls among extensions and share an external trunk line;
- Field/traveling employees can install a soft-phone app on her/his smartphone to place and receive calls anywhere at any time.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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