We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Company
- Listed on New Rock company website
- Lowest distributor prices in the country/region
- Direct contact to New Rock’s Global Support team
- R&D support in critical projects
- Favorable payment schedule
- Marketing incentive program
- Remote and on-site training
3-Steps to Becoming a Distribution Partner
Step 1:Application
1. Applicant submits Customer Profile Form
2. New Rock reviews the form in 5 working days and further information may be required
Note: An application could be turned down for the following reasons,
a. There are already New Rock certified distribution partners in the country/region
b. The country/region is not within New Rock’s overseas market-development scope
c. The applicant does not fit our distributor profile
Step 2: Trial Period
The main purpose of this step is for both companies to understand each other better through pilot installations, including the quality of the products, market potential, applicant’s marketing capability, product-localization issues, and competitive landscape.
1.Getting familiar with New Rock products and their basic installation and configuration and pass the entry-level technical support certification. New Rock will provide related training videos and documents
2. Completion of 6-10 customer installations within six months. New Rock will provide the products at distributor prices
3. Applicant reports the details of each installation, including customer category, site plan, key applications and features, any issue raised, customer-satisfactory survey, and suggestion for improvements
4. Getting familiar with New Rock Support Procedures and Issue Escalation Procedures
Step 3: Finalizing the Distribution Partnership
1. A full review of the trial by both sides
2. Executing the distributor agreement if both sides want to formalize the partnership
3. Releasing the authorized distributor certificates
You can email us: global@newrocktech.com or leave message online.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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