Avaya CM

Suit for the enterprise's existing office telephony system is using Avaya CM(Call Manager), with the business development, the original telephone communication system needs to be upgraded.
Customer Requirements
1. The new system has the capacity of 6,000 extensions, and a max of 500-call concurrency, in the future the system can be smoothly expanded.
2. System networking covers three office centers located in Cities A, B, and C
3. The system needs to provide a billing system, phone bill inquiries/reminders, hold/resume the call, and other call features.
4. Support unified system and device management.
5. Support multi-level structured contact book.
6. Support unified management of call recording and a recording system with high reliability.
7. Support dual hot standby and reach the telecom operation level standard in terms of performance, reliability, and security.
New Rock
-Deploy OM8000 IP PBX, the system is deployed in HA standby mode, supporting the user access of A.B.C three office centers, while OM8000 IP PBX is docked with Avaya CM through SIP TRUNK to realize the interconnection of the old and new systems in the transition phase.
-Deploy two sets of RMS (Recording Management System), with the system deployed in dual master mode to meet the demand for highly reliable telephone recording.
-Deploy OM-CAS billing systems, with real-time call record statistics, providing call inquiry/reminder, stop/resume, and other functions.
-Deploy OM1000-TE digital trunk gateway to connect to ISDN, and keep the original phone numbers.
-Deploy New Rock UMS (unified management systems), supports large screen display for operation and maintenance, real-time monitoring of equipment operation status, providing smart and simple equipment management, and reducing operation and maintenance costs.

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Solution Value
  • 99.999% Telecom-grade Reliability

    · Deploy New Rock OM8000 IP PBX as the core of component, supports HA standby

  • Professional Recording Management

    · Provide call recording data reports  through New Rock RMS(recording management system)

  • Control of Specific Position Call Authority and Cost

    · New Rock CAS billing management system can control the authority of the specified users

  • UMS for Unified Device Management

    · Enable system equipment unified management, monitoring and alerting of equipment default

Solution Features
Solution Topology

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