We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
An enterprise's existing network is using Avaya CM , due to business needs now needs to upgrade the original voice communication system. Construction requirements. 1. The new system has the capacity of 6,000 extensions, a max of 500 call concurrency,in future the system can be smoothly expanded. 2. System transformation covering Beijing, Shanghai, and Shenzhen three centers. 3. The system needs to provide a billing system, phone bill inquiries/reminders, stop/resume the phone, and other functions. 4. It needs to support unified network management. 5. It needs to support the function of the enterprise contact book. 6. The system needs to support centralized management of the call recording, a recording system with high reliability. 7. The system needs to support dual hot standby and reach the telecom operation level standard in terms of performance, reliability, and security. Program introduction. -Deploy OM8000 IP PBX, the system is deployed in dual hot standby mode, bearing the user access of Shanghai, Beijing, and Shenzhen three centers, while OM8000 is docked with Avaya CM through SIP TRUNK to realize the interconnection of the old and new systems in the transition phase. -Deploy two sets of recording management systems, with the system deployed in dual master mode to meet the demand for highly reliable telephone recording. -Deploy 1 set of OM-CAS billing systems, with real-time call record statistics, providing call inquiry/reminder, stop/resume, and other functions. -Deploy OM1000-TE digital trunk gateway to connect to PSTN. -Deploy New Rock unified management platforms (UMS), which support large screen display for operation and maintenance, real-time monitoring of equipment operation status, providing smart and simple equipment management, and reducing operation and maintenance costs.
Contact us· By deploying New Rock OM8000 IP PBX unified communication platform as the core of component, the system supports dual machine hot standby
· Provide call recording data reports through New Rock recording management system
· New Rock CAS billing management system can control the authority of the specified users
· Enable system equipment unified management, monitoring and alerting of equipment default
·New Rock OM8000 IP-PBX can meet 8000 users access, max 800 way simultaneous call.
·Support 99.999% telecom-grade reliability, smooth and clear calls.
·Based on carrier-grade professional hardware platform, with advanced technologies such as dual hot standby (main/standby switching time <5 seconds), dual power supply, dual network port redundancy, dynamic load balancing, etc.
· Branches and offices are registered to the headquarters IP-PBX through the group voice network.
· Unified management of the equipment in the system by the headquarters, reducing maintenance and operation costs in the future.
· New Rock equipment unified management system (UMS) can provide unified management and remote operation and maintenance for OM series IP-PBX and NRP series IP Phones deployed in the project.
· Support real-time monitoring of equipment operation status, batch distribution of equipment configuration files, upgrading of equipment software, real-time monitoring of alarms, etc.
Mail:global@newrocktech.com
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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