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The Officium 80E (OM80E) is a highly integrated hybrid IP-PBX with up to 200 analog and/or IP extensions. Due to its high-performance and XML/HTTP based API. It is a cost-effective solution for mid-size contact centers with up to 60 agents as well. Powered by innovative VoIP technology from New Rock, the OM80E provides seamless connectivity to not only PSTN and analog terminals, but also IP-based SIP trunks and SIP voice stations.Contact Us
With features such as remote extension, call forking to your mobile phone, and call-back, the OM80E assures you that wherever you are--whether in your office, traveling abroad, or working at home--you will never miss any important business calls.
The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the correct person through configurable voice menus for business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).
The OM80E has all the features needed to fully support the remote worker, business travel, and communications with branches, all through the Internet. International or long-distance calls are turned into local toll-free calls.
With advanced-routing capabilities, the OM80E can route calls intelligently according to call type. Combined with New Rock’s WeWei® softphone app and NeeHauTM Softconsole, you can communicate with your customers effectively, regardless of where you or they are.
The OM80E includes an embedded New Rock Cloud client that allows the OM80E located behind an enterprise NAT or firewall to be accessed from the Internet for maintenance and troubleshooting or by voice devices from remote branch sites, remote IP extensions, or far-end value-adding applications.
Real-time monitoring, alarm notification, remote packet captures and software upgrades can be performed with the New Rock or third-party Element Management Systems (EMS) with TR-069 or SNMP.
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Dual-redundant Ethernet ports
Dual AC/DC power supplies (optional)
Multi-site deployment with up to 300 sites
Call recordings on the internal storage or external server
Add-on call recording management system
Add-on middle-ware for hospitality applications
XML/HTTP-based RESTful API interworking with and supporting third-party applications
Support TR-069, SNMP
Interoperability with popular SIP servers
Class I lightning protection
|Max IP Trunks||24||62||216||496||1000|
|Max. IP outside lines||24||62||216||496||1000|
|Max. built-in analog extensions+trunks||4||12||48||96||-|
|Max. concurrent calls||24||30||90||120||200|