We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Customer Background
The N international Airport, locate in the third largest city in a north-central African country, is a civilian-military complex that provides air services to the city and its surrounding areas.
The airport is located at an altitude of 1270 meters (4167 feet) and operates regular domestic and international passenger and cargo traffic to Johannesburg, Addis Ababa,Nairobi, Lusaka, Mansa, and Solwezi, etc.
Project Requirement
With approximately 1000 airport service staff, their existing call system was failing frequently, affecting the airport's daily operational communications. The airport wanted to deploy astable, reliable VoIP system with high concurrency on top of the existing analog system.
New Rock Solution
Airport Server Room
1.Deploying OM1000-UC IP-PBX platform as the core equipment of airport office voice communication system, providing internal analog phone and IP phone registration, routing, call control, call transfer, call protection, emergency insertion, simultaneous vibration, multi-level authority and other service capabilities.
2.Deploying OM1000-TE digital trunk gateway, connect to telecom operators through E1 trunk, connects to OM1000-UC IP PBX through SIP to carry in/out phone call services.
3.Deploy MX series VoIP gateways (FXO) according to the analog phone capacity.
4.NewRock telephone recording management system (RMS) is deployed for real-time recording of extensions in the communication system, providing call recording and recording query management.
5.Deploy a set of equipment unified management system (UMS) for the unified management and remote operation and maintenance of OM series IP-PBX and MX series VoIP gateways that deployed in the communication system.
6.Deploy a billing system to achieve internal IP extension billing, call statistics, account open and close functions.
Each Floor/Office Area
1.Deploy MX120G and MX60E high-performance VoIP gateways respectively according to the designed capacity. The VoIP gateways are connected and registered to OM1000-UC IP PBX and is connected to analog cables to connect to desktop analog telephones.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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