Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
With the rapid development of transportation, logistics, and the Internet, more and more enterprises are expanding their business from local to worldwide. How to build a multi-site phone system with easy deployment and lower cost is important! Company A is headquartered in Singapore and has more than a dozen subsidiaries in Thailand, Malaysia, and Indonesia to provide services in local markets. In addition to daily phone communication, the head office also needs to collect and manage all the call records and call recordings of all subsidiaries by a unified solution. New Rock's headquarters-branch telephone networking and unified management solution adopt a "distributed deployment, centralized management" architecture to achieve centralized telephone management and remote maintenance of equipment.
System Requests ---Interconnection of multinational subsidiaries' telephone systems with headquarters, converting international long-distance calls into stable VoIP network calls. ---Recordings and call records of subsidiary's telephones can be managed ---Field staff can make mobile communication ---Support batch deployment/configuration, fault alerting, etc., without the need to allocate operation and maintenance personnel for subsidiaries ---Subsidiary company size scale within 100 people ---Provide customer information management, call pop-up screen, call notes, local caching of call recordings, recording to text, statistical reports and other functions ---No public IP, dynamic domain name, VPN, easy deployment ---Expand the scale of subsidiaries on demand without affecting the normal use of existing subsidiary analog telephone systems.
New Rock Solution 1.Deploy OM80E IP PBX 2.Deploy MX60E analog VoIP gateway in the office to utilize the legacy analog phones 3.Deploy NRP IP Phones for different department 4.Deploy NewLync UC app for remote staff and on-site staff
5.NAT Traversal service for cross-national multisite networking
Customer value 1.Rapid interfacing for effective communication between headquarters and branches 2.Multi-site networking through traversal service, saving high international call costs 3.Save deployment and operation and maintenance costs between headquarters and branches 4.Uniform call records and recordings can be managed 5.Unified number to enhance corporate image