We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Micro and small enterprises (SMEs) are the biggest and most vibrant players in economic activities. A significant difference between them and LMEs is that IT investment is insufficient or even non-existent. Taking office telephones for example, SMEs often apply to carriers for direct telephone subscriptions. Externally, no switchboard number or personalized inbound call greeting is set up, failing to display their corporate or brand image. Internally, employees are unable to place calls to each other via extensions. This leads to high communication costs and low communication efficiency. For SMEs with limited budgets, technology, and IT support, how can they be transformed into,smart SME office IP Telephony,at the lowest cost and investment in IT? The New Rock SME office unified communication solution, which is based on the OM20G/50G IP-PBX and combined the NewLync UC app, provides all-in-one unified communication for SMEs with 50 or fewer extensions.
Contact us· 24/7 smart IVR with self-service reception of inbound calls and precise distribution.
· Customized greetings and multi-level interactive voice response (IVR) enhances the corporate image.
·Zero-cost for internal dial between the extensions, one-click call forwarding and call transfer.
· No call is missed by setting automatic call forwarding to on-duty staff during non-office hours.
·Automatic call pop-up and displays customer caller ID, call history records for inbound calls. Call memos can be added, revised, shared, and exported at any time.
·Call recording and call histories are available for every call with a built-in call recording storage.
·Mobile phones act as mobile extensions, allowing calls to be placed or received anywhere, any time.
·Calls can be made by click-to-dial on the computer.
· Support access to PSTN,SIP trunks and IMS platforms.
· Support for various devices, including analog phones, fax machines,IP phones, mobile phones/computer extensions, and video phones.
· Telephone cabling is not required for work stations, use corporate LAN and the Internet to deploy IP phones or mobile phone extensions.
· OM IP PBX provides an easy-to-operate and user-friendly graphic web based configuration interface.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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