Solutions

Solutions

SME

Micro and small enterprises (SMEs) are the biggest and most vibrant players in economic activities. A significant difference between them and medium and large enterprises (MLEs) is that IT investment is insufficient or even non-existent.
Taking office telephones, for example, MSEs often apply to the carriers for direct telephone subscriptions. Externally, no switchboard number or personalized inbound call greeting is set up, failing to display their corporate or brand image. Internally, employees are unable to place calls to each other via extensions. This leads to high communication costs and low communication efficiency.
For MSEs with limited funds, technology, and strength, how can they be transformed into “smart SMEs” at the lowest cost and investment in IT?
The New Rock SME office telephone solution, which is based on the OM20G/50G IP-PBX and combined with the NeeHau™ SoftConsole and the NewLync UC app, provides smart inbound call handling and customer telephone communication management for MSEs with 50 or fewer members or sales/customer service teams.

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Soluiton Value
  • Diverse office telephone functions

    · 24/7 smart switchboard with self-service reception of inbound calls and precise distribution

    · Customized greetings and multi-level interactive voice response (IVR) enhances the corporate image

  • VoIP for effective communication

    ·Zero-cost inter-connection between extensions, one-click call forwarding and transfer, and telephone conferences at any time

    · No call is missed by setting a hunt group during office hours and automatic call forwarding to on-duty staff during non- office hours

  • Numerous integrated communication applications

    ·Automatic pop-up screen displays customer information and call history records for inbound calls. Call memos can be added, revised, shared, and exported at any time

    ·Call recording and call histories are available for every call with a built-in voice recording storage. Conversion of the audio recording into text is also available

  • Call from anywhere

    ·Mobile phones act as mobile extensions, allowing calls to be placed or received anywhere at any time

    ·Dialing with buttons on phones is no longer necessary, as phones can be made by click-to-dial on a computer

Solution Features
Solution Topology

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New Rock Technologies, Inc.

Mail:global@newrocktech.com

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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