We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
IoT is a key development direction of China's strategic emerging industries and an important part of the digital economy, which connects everything in the world to the Internet through information sensing devices in accordance with agreed protocols, and exchanges and communicates information to achieve intelligent identification, location, tracking, monitoring, and management. It connects everything in the world to the Internet through information-sensing devices in accordance with agreed protocols, and exchanges and communicates information to achieve intelligent identification, positioning, tracking, monitoring, and management. Most IoT devices use Internet Protocol (IP) to provide functions and information. At this point, VoIP and IoT technologies have a basis for integration. As the IoT grows, the value of VoIP services will continue to expand. For example, loT and VoIP synergy will drive the development of a series of new applications such as smart homes, connected cars,s and smart hotels. The following is an example of one of the China Telematics car IOV project.
Contact us· Car owners call for help through the car rearview mirror with one click.
· The call is precisely sent to the nearest auto 4S store or insurance company to achieve rescue quickly.
· Inbound calls must be authenticated by the platform, and non-authenticated calls cannot be connected, preventing car owners from being harassed.
· When a dispute arises between a car owner and a 4S store or insurance company, users can retrieve the recording for confirmation, and the recording is available for any call as evidence.
· When a vehicle breakdown or traffic accident occurs, the owner contacts the customer service center through the car rearview mirror terminal.
· The owner chooses whether to make the call with one key according to the demand. When the car owner chooses to make the call, the car rearview mirror dials the designated called number through the embedded soft-phone app.
· The car 4S store or insurance company customer service receives the distress call and connects to the car owner's phone.
· The customer service center receives the call and proactively pushes a phone number of the nearest auto store or insurance company to the rearview mirror.
·When the 4S store or insurance company has a question and needs to confirm with the car owner, call the service number directly, and customer service will transfer the call to the corresponding car mirror terminal according to the car owner ID provided by the 4S store or insurance company.
·The car rearview mirror terminal receives the call and connects the call.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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