Call Center

Many small call centers may encounter problems as below:
-Customer service staff is not at the work station or the call is received during non-working hours, resulting in missed calls
-Inbound calls cannot be allocated, resulting in different service staff having different workloads
-Repeated communication on the same issue signifies poor efficiency and often results in poor customer satisfaction
-No call recording means service quality cannot be monitored and disputes with customers are hard to handle
The New Rock call center solution has the OM20G/50G IP-PBX as the core component.
The NewLync UC platform provides customers with efficient, easy-to-use smart inbound call processing and customer call communication management solution.

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Solution Value
  • 24hour Smart Switchboard

    · Improves call reception and response rate using its 24/7 smart switchboard and a host of call-distribution capabilities

    · Call center employees are able to record customer information and call contents during the calls in real time

  • Support Remote Working

    ·Under the hybrid working mode, NewLync app allows call center operators to take calls out of office, improve operation efficiency

  • Easy to Manage

    ·Management staff can access call histories, call recordings, and converted text of all call center employees in order to supervise service quality

  • Improve Efficiency

    ·With the NeeHau SoftConsole, the solution will provide the inbound call processing and customer call communication management function for small call center or customer service unit within 30 team member

Solution Features
Solution Topology
Customer Story

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