We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
This is suitable for all service enterprises that conduct telemarketing, telephone surveys, and telephone follow-ups, which rely on placing a large volume of telephone calls. Examples include financial institutions and insurance companies, real estate agents, and educational and training enterprises.
Given a large volume of outbound calls, this type of call center often faces the following problems:
-Outbound calls are dialed manually and therefore suffer from poor efficiency
-The lack of call recordings prevents enterprises from meeting supervisory requirements set by governments/industries/enterprises
-The lack of communication records means customer disputes are not easily handled
With the New Rock telemarketing-type call center solution, telemarketers can conduct batch import of a call list. Dialing can be accomplished by simply clicking a list, thus improving calling efficiency and volume. Management staff can allocate call volume for each telemarketer, as well as supervise telemarketers through call recordings and converted text as well as call histories.
· Each operator can import and call as many as 1,500 contacts with a simple click.
·With a built-in storage for up 10,000 minutes of audio recording or unlimited external storage, there are no extra charges. Search and replay via computer are supported, and call recordings can be converted into text to improve efficiency of quality inspection
· All call histories can be viewed in order to check employee’s service quality from the perspectives of frequency of effective calls, average call duration, and evaluation of satisfaction level.