We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
New Rock has accumulated a dozen years of experience in providing unified communication solutions for luxury hotels, and resorts. Providing high-end hotels/resorts, with multi-featured, high reliability, easy deployment, and centralized management unified communication system.
Contact us· New Rock OM series IP-PBX supports 99.999% carrier-grade reliability and smooth clear call quality
· Support dual hot standby, and main/standby switching time<5 seconds
· Dual power supply, dual network port redundancy, dynamic load balancing and other mechanism, to ensure "0" interruption
·Through New Rock PMSI, New Rock OM series IP PBX support docking with most mainstream PMS.
·IP-PBX provides open API interface, support dock with 3rd party applications (such as voice AI, call center, CRM, OA, etc.) to achieve business integration
·Compatible with Huawei, Cisco, Avaya and other brands equipment for smooth interconnection
·Support message spotting (high voltage/reverse polarity/FSK, multi-language welcome message, multi-level IVR
·Support one room with multi-extensions, VIP call transfer, background music/music on hold
·Call features such as three-party calls, DID, call waiting, call transfer, call forwarding,etc.
· All extensions will ring when receive an incoming call, when one extension answers and the rest will automatically hang up
· When any extension calls out, the other party sees the caller ID as the same extension number
· The internal extensions can use small numbers to dial each other
· With New Rock recording management system RMS, every reception call will be recorded, providing a basis for customer service assessment, business disputes, and customer needs mining
· Support multi-dimensional query, file encryption, statistical reports, multi-level permissions, operation log, etc.
· OM series IP PBX is deployed in the server room, and MX series VoIP gateways are deployed in the wiring closet of each floor.
· The gateway is registered to the IP PBX in the hotel room through the network, which greatly saves the wiring cost of the backbone cable (compared to the traditional PBX)
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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