Chain Hotels

Chain hotels usually consist of headquarters and branch stores scattered in different areas. In addition to daily telephone communication, the hotel headquarters also need to collect and manage the call logs and call recordings of all hotel stores for unified management. By collecting and analyzing the content of voice data between stores and customers, the hotel management team could explore customer needs, evaluate store performance, etc.
Hotel Headquarters
Deploy New Rock OM series IP-PBX with maximum support of 8000 users to meet most of the hotel's telephony needs, including call queuing, multi-lingual welcome messages, one number with multi extension, call recording, message lighting, intelligent call transfer, etc.
Deploy multiple application servers, including.
1) Recording management software. Uniformly collect the call recordings of the headquarters and all stores to provide a data basis for a customer service assessment, business disputes, customer needs mining, etc.
(2) Equipment unified management software (UMS). Unified management of headquarters, all stores' equipment (IP-PBX, VoIP gateway, IP phones), support for batch deployment/configuration, fault alarm, and other functions, without configuring operation and maintenance at each store.
3)Other business systems of the hotel. OM series IP-PBX provides an open API interface, which can be integrated with other business systems of the hotel (such as OA/ERP).
Support access to multiple PSTN and multiple phone terminals.
Hotel Branches
1) Each store deploys OM series IP-PBX which can support max of 200 extensions.
2) The OM series IP-PBX of hotel headquarters and stores are networked to realize free mutual dialing of extensions.
3) Each store can manage its own customer information, and phone recording and build a small customer response center.
4) The hotel can expand new stores on demand without affecting the normal use of telephones in existing stores.

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Soluiton Value
  • Support Centralized Management

    ·Adopts "distributed deployment, centralized management" architecture to realize centralized management of phone recordings and remote maintenance of equipment, solving the following long-term problems of chain hotels.

  • NAT Traversal Service

    ·Multi-site networking to lower communication costs between headquarters and stores, turn long distance call in to internal network calls

  • Save on Maintenance Cost

    ·With remote access, remote trouble shooting, and UMS save labor and time cost for IT department when managing a large number of stores, equipment, and systems

  • Easy to Expand

    ·The establishment of new hotels may affect the overall network architecture, making future expansions difficult to deploy.

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