NewLync UCaaS for Hybrid Working

Customer Introduction

As the many workers going back to office, some company still adopting the remote working mode since the pandemic.A traditional manufacturing company in Shanghai now are facing lock down and have to use the hybrid working mode to keep the daily collaboration.With head office in Shanghai and sales branches in Singapore, Thailand, Shenzhen, Beijing, with high call volumes between the branches and customers and suppliers.

Project challenges

· The head office is under lock down, all the employees has to take phone calls from home.
· Stable daily meetings for collaboration, at least support 20 party video meetings.
· Networking with oversea branches to cut expensive phone bills.

New Rock Solution

Knowing that the communication system of Shanghai head-quarter needs to be connected to multiple branches and operators, and needs to be multi-site net working, New Rock customized the following solution for it.


· NewLync account for each employee
· Enterprise meeting room for 50 team members
· Dock NewLync account to OM IP PBX extensions, allow employee to take phones from their phones or PC
· Use NAT Traversal service and OM80E IP PBX for multi-site networking, turn the global call into local call, reduce the phone bill costs

Customer values

For sales and customer service staff, who has a high volume of phone calls on a daily basis

The NewLync app can help them take a phone call from anywhere no more important phone calls will be missed even during the lockdown

Multi-site networking

Help cut the phone bills cost down, save operation costs for the company

UC software NewLync

NewLync support max up to 400 party stable video meetings, helping users to communicate more efficiently. Instant message for daily communication and collaboration.

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