We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Using a solid VoIP system to replace the old PABX system, not only can save the hotel high maintenance cost, but also can improve internal and external communication efficiency, and bring a better customer experience. Based on the hospitality industry's growing unified communication needs, with the OM series IP PBX as the core component, New Rock provides all-in-one hotel IP telephony solutions for various sizes of hotels.
Contact us· Multi-feature voice communication
· Customized IVR, auto attendant
· Call recording and other value-add services
·Check-in/check-out service
·Wake-up call service
·Billing service
·Do not disturb, mini bar
·Call restriction, etc.
·Reduce the wiring construction cost
·Easy to expansion without changing the legacy device
·Reduce IT maintenance & management cost
·Open API for use hotel AI virtual assistant
·Open API for contactless delivery robot
·Open API for transfer recording file to text
· High voice communication reliability
· Efficient IVR and hotel reception
· Compatible with mainstream PMS
· Flexible deployment, centralized operation and maintenance of the terminals
· Multi IP telephony features
· Simple and quick deployment
· Compatible with mainstream PMS
· Headquarters/branch multi-site, multi-level networking
· Centralized operation and maintenance by New Rock UMS
· Compatible with mainstream PMS
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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