We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Cloud PBX Failover is a crucial feature for ensuring continuous communication in businesses that rely on cloud-based phone systems. Cloud PBX Failover provides businesses with a reliable, cost-effective, and scalable communication solution that enhances operational efficiency and ensures business continuity. Cloud PBX Failover: Definition: Cloud PBX Failover refers to the implementation of failover mechanisms in a cloud environment, typically using a cloud-based PBX system. Deployment: This solution involves deploying PBX systems on cloud platforms, ensuring that one cloud system can take over in the event of another system's failure. Advantages: This approach offers elasticity and scalability, reduces initial investment and maintenance costs, but may be highly dependent on network connectivity.
Contact us·Implementing cloud PBX Failover reduces the need for significant upfront investments in hardware and infrastructure. Instead of maintaining redundant physical systems, businesses can rely on cloud providers to handle Failover capabilities, leading to lower capital expenditures and reduced ongoing maintenance costs.
·Cloud PBX Failover ensures that communication services remain operational even in the event of a failure. By utilizing multiple geographically dispersed data centers, cloud PBX systems can automatically switch to a backup server if the primary one fails, minimizing downtime and maintaining seamless communication.
·Cloud PBX platforms come with centralized management tools that simplify the administration of the phone system. IT administrators can configure, monitor, and manage the PBX system from a single interface, improving efficiency and reducing the need for specialized technical expertise.
· In the event of a disaster or unexpected outage, cloud PBX Failover provides a critical layer of business continuity. By having automatic Failover mechanisms in place, businesses can ensure that their communication channels remain open, which is vital for maintaining operations and customer service during disruptions
· Reduce initial investment and maintenance costs
· New Rock providers implement robust security measures, including data encryption, secure data centers, and user authentication protocols. These measures protect communication data from cyber threats and unauthorized access, ensuring that business communications remain secure
· New Rock UMS can max support 10,000 devices
· Support batch configuration and remote trouble shooting
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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