

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Building Unified, Intelligent & Scalable Communication Networks for Multi-Branch Organizations NewLync 2.0 Unified Communications Platform: One Deployment, Solving Multi-Branch Communication Challenges for finance Industries,based on banking security standards, integrating communication, security, and compliance Financial-Grade Unified Communication Architecture as following。
Contact us
·Multi-tenant Centrex
·Intelligent Routing Engine
·High Availability Cluster
·Integration with Existing PBX/MS Teams
·Full Recording Compliant with Financial Regulations
·Accurate Billing & Cost Allocation
·Organization Structure & Privacy Protection
·TLS/SRTP Encryption
·SBC Perimeter Protection
·Two-Factor Authentication
·NRP Series IP Phones
·Soft Clients
·Mobile Apps
·Existing Terminal Compatibility
·Full Call Recording & Archiving,Automatic recording of all internal and external calls, retention for 7-10 years per regulations, WAV/MP3 format with tamper-proof timestamps: Real-time Monitoring & Alerts/Fast Retrieval & Access/Encrypted Storage & Transmission,
·TLS 1.3 signaling encryption, SRTP media stream encryption, compliant with financial industry data security standards
·Logical Grouping and Simplified Dialing,branches independently manage local users and communication rules
·Internal Communication: Voice/video interconnection within branches and across Centrex groups, supporting 21 core functions including call transfer, hold, forwarding, pickup, and conference calls.
·Integrated Management System like Recording
·Redundant Backup: When communication between branches and the headquarters is interrupted, branches independently handle all calls via local SBC to ensure uninterrupted communication.
·Permission Control: 5-level outgoing call permission control to restrict the call scope of users at different levels, meeting bank compliance requirements.
·Stable Operation: Industrial-grade hardware + high-availability software architecture,
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

