We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
The Federal Court of Malaysia was established in 1957 and is located in the federal administrative capital of Putrajaya. Since 1985, it has served as the highest court of appeal in Malaysia.
As the highest court in the country, faced challenges with its outdated communication system. The existing infrastructure was not equipped to handle the growing needs of the court, leading to inefficiencies and communication bottlenecks.
To address these issues, the court decided to deploy a VoIP telephony system to modernize its communication capabilities and improve operational efficiency.
1. Outdated Infrastructure
The existing communication system was based on traditional landline phones, which were unable to meet the increasing demands for efficient and reliable communication within the court.
2. Limited Scalability
The court's legacy system lacked the scalability required to accommodate the growing number of users and communication channels.
3. Cost Inefficiencies
Maintenance and operational costs of the traditional phone system were high, and the court sought a more cost-effective solution.
Solution1. VoIP Infrastructure
The deployment involved the installation of a robust VoIP infrastructure, including legacy analog phones, Asterisk PABX, analog VoIP gateways, and a centralized call management system.
2. Unified Communication
The new system integrated voice, video, and data communication, providing a unified platform for seamless collaboration and information exchange.
3. Scalability and Flexibility
The VoIP system offered the court the flexibility to scale up or down based on its evolving communication needs, ensuring futureproofing, New Rock gateways provide flexible models for analog extension expansion on the Asterisk PBX.
4. Cost Savings
The transition to VoIP significantly reduced operational costs, as it eliminated the need for separate voice and data networks and leveraged the existing legacy analog terminals.
The deployment of the VoIP telephony system was executed in multiple phases to minimize disruption to court operations. The implementation process involved thorough solution planning, network assessment, and user training to ensure a smooth transition, done by New Rock local partner Star Tech Distribution.
1. Enhanced Communication
The new VoIP system provided high-quality voice and video communication features, improving internal and external communication within the court.
2. Improved Efficiency
The new system streamlined communication processes, reducing response times and enhancing overall operational efficiency.
3. Cost Reduction
The court experienced significant cost savings in terms of reduced maintenance, operational, and long-distance communication costs.
4. Scalability
The VoIP system's scalability allowed the court to easily add new users and services as needed, supporting the court's future growth.
The deployment of the VoIP telephony system transformed the Malaysia Federal Court's communication infrastructure, addressing the challenges posed by the outdated system.
The modernized communication platform not only improved operational efficiency but also positioned the court for future growth and technological advancements.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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