

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
As business operations expand, enterprises, particularly LMEs place more stringent requirements for highly efficient communication, convenient business system integration, fast deployment and efficient maintenance of their office telephony and communication system
LMEs often face the following problems,
1. Globalized operations with subsidiaries in different locations often make it difficult for communication and management
2. Fixed-location landline-based communication lacks flexibility, and workers on travel, in the hotel, or at the customer’s site are unable to contact the headquarters by their official extension, making it difficult for real-time communication.
3. Onerous business workflow processes with different components make it difficult for integration.
4. Multiple equipment with independent operation and spread over different locations means complexity in management and high operating costs.
New Rock office IP telephony and unified communication solution for LMEs, which utilize the OM series IP PBX as the core equipment and combined with New Rock RMS, UMS, and NewLync unified communication system, offers a unified communication solution for public sector institutions and group enterprises with tens of thousands of employees in total, combing office communication features of voice, video, fax, conference, recording, and mobile extensions together.
·24/7 smart switchboard with self-service reception of inbound calls and precise call distribution
·Customized greetings and multi-level IVR enhance the corporate image
·Free internal extensions dialing
·Application software including RMS, UMS, NAT Traversal server, PMS, and soft console
·RMS for business call recording, with voice recording stored in servers which support hierarchical management and recording encryption
·Support network/power failover with dual network port, power redundancy
·Support primary/back up model hot standby, switch over in 5 sec
·Provides access to PSTN /IMS/ISDN, and analog phone/IP phone/soft phone etc.
·Supports analog/IP voice mixed deployment, lowering cabling and construction cost
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

