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360 Technology Co.'s Henan Marketing Center (hereinafter referred to as: "360 Search") has been looking for a "unified" IP telephony system to solve three practical problems:1.Recording and centralizing management of all calls
3.Expanding the platform capacity by a multiple of ten
The Internet has given rise to China's service industry revolution. Various service enterprises and departments are relying more and more on telephone communications, and they are facing similar challenges as the ones 360 Search is now facing:
During the rapid development of a business, how can we strengthen the supervision of telephone communications to improve service quality; and how can we improve efficiency to reduce labor costs?
After a two-week evaluation and trial with New Rock Tech - China's leading provider of IP telephony solutions - 360 Search decides to deploy a solution combining New Rock's OM50 IP telephony system and NeeHau business phone assistant. This combination of products meets their needs of "simple to use, flexible to deploy and expand".
For telephony systems, enterprises are no longer satisfied with simple inbound and outbound calls. They need it to be closely connected with employees' communications management, response speed, work efficiency, etc.
Only through increasing the presence of internet in telephony systems, can those unified communications demands be met.