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Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
The emergency phone is the main component of information collection in the highway tunnel operation management system.
In case of traffic abnormalities or major accidents in the tunnel, travelers can quickly notify the tunnel management personnel to request rescue and fast troubleshooting actions through the emergency phone.
The traditional emergency telephone system has the problems of transmission distance limitation, multi-level management, difficult to be interfered, poor stability, unclear voice effect, etc.
Solution
New Rock jointly develop the solution with partners to launch a new generation of integrated systems that integrating emergency telephone intercom and broadcasting, which consists of emergency telephone console (including application control system, OM series IP PBX, on-duty telephone, etc.), transmission fiber optic cable, and emergency telephone branch.
Solution value
1.Use fiber optic network for IP digital signal transmission, abandoning the traditional landline telephone that need to lay a lot of analog telephone line work and difficult to troubleshoot under connection failure, with high transmission speed and high stability, easy to expand the subsequent expansion of incremental capacity
2.It is possible to set the answering group of duty personnel; when the duty personnel is not in the seat, it supports the transfer of incoming calls to their cell phones to ensure that the calls are not missed
3.The entire call is recorded and can be queried later
4.Open API interface, providing users with cost-effective access to future applications
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

