Support

Support

Service System Introduction


Together with our agents and distributors, we provide convenient local services and quality after-sales maintenance services to our customers, offering a standard service of 5×8(Weekly5day,8hour/day)技术Service support, by phone、e-mail skype to provide maintenance, repair, remote technical support and other services for customers

Tech skype:newrock.gs Global tech support:gs@newrocktech.com


  • 20+

    Professional Services Experience(Years)

  • 5*8

    After-sales service hotline(Hours)

  • 100+

    Certified channel service(site)

Guarantee mechanism

New Rock has excellent services process and provides customers with one-stop service experience!



After-sales service process





After-sales service content


Item Service Description
1

Remote Technical Support Services

Professional technical service team provides7×24 remote technical support service

2

Onsite Technical Support Services

FastArrive on site within 2 hours and be removed within 8 hours

3

On-site client training

Provide reasonable and effective technical training for different needs of customers

4

Original factory customer training

Invite customers to attend the technical training organized by the original factory

5

Equipment maintenance service

Provide timely equipment maintenance services

6

On-site maintenance services

On-site detection of defective machines and on-site replacement of new parts

7

On-site spare parts service

Proportional provision of on-site spare parts

8

Network Inspection Service

Quarterly on-site inspections

9

Custom development of product requirements

Complete custom product development based on new customer requirements

10

Software Upgrade

Provide equipment and network management software upgrades to customers in a timely manner

11

Technical Documentation

Provide technical and engineering documentation to customers

12

Critical period assurance services

Network guarantee service on important dates


Industry Customers

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Customer-centric, we will do our best to support you
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New Rock Technologies, Inc.

Mail:global@newrocktech.com

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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