Service System Introduction

Together with our agents and distributors, we provide convenient local services and quality after-sales maintenance services to our customers, offering a standard service of 5×8(Weekly5day,8hour/day)技术Service support, by phone、e-mail skype to provide maintenance, repair, remote technical support and other services for customers

Tech Global tech

  • 20+

    Professional Services Experience(Years)

  • 5*8

    After-sales service hotline(Hours)

  • 100+

    Certified channel service(site)

Guarantee mechanism

New Rock has excellent services process and provides customers with one-stop service experience!

After-sales service process

After-sales service content

Item Service Description

Remote Technical Support Services

Professional technical service team provides7×24 remote technical support service


Onsite Technical Support Services

FastArrive on site within 2 hours and be removed within 8 hours


On-site client training

Provide reasonable and effective technical training for different needs of customers


Original factory customer training

Invite customers to attend the technical training organized by the original factory


Equipment maintenance service

Provide timely equipment maintenance services


On-site maintenance services

On-site detection of defective machines and on-site replacement of new parts


On-site spare parts service

Proportional provision of on-site spare parts


Network Inspection Service

Quarterly on-site inspections


Custom development of product requirements

Complete custom product development based on new customer requirements


Software Upgrade

Provide equipment and network management software upgrades to customers in a timely manner


Technical Documentation

Provide technical and engineering documentation to customers


Critical period assurance services

Network guarantee service on important dates

Industry Customers

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New Rock Technologies, Inc.

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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