We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Solutions
Scattered around in different places, each shop outlet’s telephone system assumes the following roles:
- Outbound call centers: supervision of outbound call quality is required due to highly frequent dial-outs.
- Customer complaint centers: supervision of handling customer complaints is required as this major task requires the recording of massive customer communication.
To address massive information and data from each shop outlet, the headquarters will centralize the information management and run statistical analyses to uncover customer needs, evaluate shop outlet performance, and understand customer satisfaction.
The New Rock logistics IP audio solution can satisfy these demands at the headquarters and shop outlets.
For more information, contact us at global@newrocktech.com or leave us an online message.
·The telephone service can continue uninterrupted during power outage and network disconnection.
·NewLync installed to the operator’s computer allows speed dial for outbound calls. As for inbound calls, the pop-up window will display customer information and allows to record important conversation contents in real time.
·Audio recordings are stored in the device for future on-demand searches, and help evaluate the employee performance
·Any expansion of new shop outlets, the existing shop outlets can continue their business as usual.
·With the audio recording management, network management system, and other systems installed, the headquarters can centralize audio files and devices throughout all shop outlets
· Collection of audio recordings at shop outlets is centralized with marketing activities and service quality being monitored.
· The presence of operation and maintenance officers is not required, reducing operation and maintenance costs; batch deployment/configuration and malfunction warning are available.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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