We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
New Rock now offers a variety of call recording solutions based on product property, business scale, and industrial features. You may achieve complete, reliable, and secure call recording and storage with individual or multi-point centralized management. If combined with the latest AI technology, recordings can even be easily converted into a text.
1.Economical and practical: one OM IP-PBX can achieve easy full-process call recording without a recording card, recording box, or recording (answering) machine. Recoding files can be stored on a built-in flash memory of the OM IP-PBX (which supports loop recording), or alternatively on the server (which supports long-term storage).
2.Simple and easy to use: With the NeeHau™ client-side installed on a computer, the graphical interface enables search, recording and extraction, downloading, and backup of recording documents, offering simple operation without IT support.
Typical applications: telephone marketing/customer service hotlines, small law firms, and small human resources service companies.
1.High-concurrent recording: a single OM IP-PBX supports more than 100 concurrent call recordings, and stacking of multiple devices support a maximum of 300 real-time concurrent call recordings;
2.Server storage: the New Rock recording management system installed on the server provides professional, secure, and reliable recording storage and management;
3.Professional management: this solution supports various functions, including recording search, multiple-level authority management, statistical analysis, recording encryption, and automatic backup.
Typical applications: financial institutions such as banks, securities brokerages and insurance companies, and government hotlines (such as police office, court, and prosecutor’s office)
1.Distributed recording and centralized management: small OM IP-PBXs at branch offices, with built-in storage for call recording; medium to large OM IP-PBXs and New Rock recording management system at the headquarters for centralized management of call recordings at the headquarters and branch offices;
2.High reliability: this solution supports transfer resumption from disconnection and cache memory upon network interruption, so that recordings are not lost in case of network failure;
3.Multi-site networking with NAT-traversal: the OM IP-PBX, which is built in with a traversal service, does not require a fixed IP address to achieve trans-regional speech network between the headquarters and branch offices.
Typical applications: enterprises engaged in logistics and express delivery, education and training, F&B and hospitality, and realtor services.
The New Rock VoIP gateway supports the standard SIP protocol and is compatible with mainstream soft-switch platforms. All calls through the VoIP gateway are automatically recorded and stored on the server, which can be centrally managed by the New Rock recording management system.