When an incoming call comes in from an outside line, either a personalized IVR can be played, or a direct line (DID) can be set to skip the welcome message and go straight to the bound extension (group). For example, some companies usually assign direct lines to sales or leaders to facilitate contact with customers.

New Rock IP-PBX supports two types of  operator lines (which need to be applied to the operator).
1.Analog line: connects to traditional telephone network PSTN via FXO interface
2.IP line: connects to the new IMS platform via Internet

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