We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
ProductFeatures
Home>ProductFeatures > Mobile Extensions
The New Rock mobile extension solution involves connection of the NewLync soft-phone app (Android/iOS) to the internal OM IP-PBX of an enterprise via a Wi-Fi/3G/4G/5G network. Employees’ mobile phones will operate as portable extensions, allowing them to receive calls from land lines (with a caller ID displayed) anywhere at any time, as well as placing free calls with other extensions or outbound calls via the corporate telephone line to boost its corporate image. The administrator can view call histories and call recordings of every extension, thus satisfying the supervisory requirements.
No missed calls
1.24/7 smart switchboard: it supports customized greeting, multi-level interactive voice response (IVR), self-service call reception, and precise distribution;
2.One number shared by two phones: the mobile soft-phone app NewLync and desk phone share one extension number, with both ringing upon an inbound call. Calls can be taken on either device at the user’s discretion;
3.Standby call reception: automatic wake-up on inbound calls even though the mobile phone is in standby mode (relevant authorization required for the mobile phone).
Highly-efficient telephone communication
1.A built-in corporate directory and free calls between extensions
2.Call transfer and six-party telephone conferencing
3.A synchronized mobile phone directory, and all outbound calls displaying the company’s switchboard number
4.Caller ID of any inbound call
Field telephone management
1.Call recording: recording is stored on the OM IP-PBX or external server, which can be searched or replayed on a computer;
2.Conversion of recording into text: this enhances quality-inspection efficiency;
3.Statistical analysis: every phone history can be viewed in real time and all histories for statistical compilation and analysis can be exported.
Solution Package
The New Rock mobile extension solution, which comprises the OM IP-PBX at the core and supports the NewLync, delivers smart communication to field or traveling employees.
* The NewLync soft-phone function must be used in conjunction with the OM IP-PBX.
For more information, contact us at global@newrocktech.com or leave an online message.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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