We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
Digital unified communication system, empower customers to a accelerate digital transformation
IP PBX
Terminals
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Software&App
About New Rock
Since the establishment in 2003, New Rock has always been focusing on R&D, adhering to independent innovation, providing future oriented unified communication products and services for telecom operators, governments, enterprises and industry customers.
New Rock dedicate to build a barrier free future.
Provide one-stop unified communication service to our customers
UCaaS (Unified Communications as a Service) is empowering SMEs to make the transition to hybrid working. SME hybrid workers can engage with customers by chat, meeting, call on one platform, from multiple devices, increasing productivity and saving unnecessary costs. New Rock IP telephony system OM IP PBX and NewLync provide SME a one-stop office unified communication platform.
Using a VoIP system to replace the plain old PABX system, can save the hotel IT a huge maintenance cost, improve internal and external communication efficiency, and bring a better customer experience. With the OM series IP PBX and MX series VoIP gateways, New Rock provides solutions for the hospitality industry, from large resorts, luxury hotels to chain hotels and small hotels.
Finance communication systems require high performance, strict data correctness, extreme resilience, and ease to scale up or down.
New Rock large-size OM8000 IP PBX is license controlled with a max of 8000 users and 800 concurrent calls. The dual ethernet port and power module redundancy with HA, are able to provide a multi-feature unified communication system for large financial institutions and sub-remote branches.
New Rock's digital communication and collaboration platform, NewLync, can help SP leverages its existing resources, i.e., enterprise customer base, telecom numbers, cloud infrastructure, and operations. Using the success-based UCaaS partnership model, SP will see revenue growth, brand value strengthened, and improved enterprise customer loyalty with no new investment.
Hear our customer share their experience with New Rock
Multi-site networking IP telephony system
Each staff has a unique extension or efficient internal and external communication
External service hotline call are recorded and can be traced to enhance judicial credibility
Empowering the construction of digital courts
New Rock PMSI, support docking to various hotel PMS
Full IP deployment, easy installation and maintenance
24/7 IVR, automatic transfer of customer calls
Highly reliable system and high concurrent calls
Replace the original Avaya PBX to solve the system frequent breakdowns
Facilitate internal communication and external communication, multi-site networking for device unified management
Stable and reliable call recording, meet the law and regulation for the financial industry
License controlled smooth expansion
Highly reliable communication system, guarantee 0 voice interruption
Docking with Sino-pec business system with open API
Effectively reduce the deployment cost and improve system flexibility
Efficient operation and maintenance, smart and simple management
Easy to deploy and expand, protect original device investment
Energy saving and environmental protection
Dedicated IP phone for reception to improve call processing efficiency
IP-based deployment, easy operation and maintenance management
Highly reliable call communication guarantee
Highly concurrent call IP telephony system with stability and reliability
Flexible expansion, convenient operation and maintenance
Highly reliable recording of external calls to meet digital government requirement
Multi-site networking IP telephony system
Each staff has a unique extension or efficient internal and external communication
External service hotline call are recorded and can be traced to enhance judicial credibility
Empowering the construction of digital courts
New Rock PMSI, support docking to various hotel PMS
Full IP deployment, easy installation and maintenance
24/7 IVR, automatic transfer of customer calls
Highly reliable system and high concurrent calls
Stay up with the latest industry news and trends
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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