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Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
Signal processing method: analog trunking gateways process analog signals, while digital trunking gateways process digital signals. This determines their differences in application scenarios and functions.
Transmission efficiency: Since digital signals have higher transmission efficiency, digital trunking gateways usually provide higher data transmission rates and more stable communication quality.
Cost: The equipment and installation costs of digital trunking gateways are usually higher than those of analog trunking gateways, but in the long run, digital trunking gateways may have lower operating costs due to higher data transmission efficiency and lower maintenance costs.
When choosing whether to use an analog or digital trunk gateway, you need to evaluate it based on actual needs and scenarios. For scenarios that require connection to traditional telephone lines, analog trunking gateways may be a more appropriate choice; while for scenarios that require high bandwidth and low latency communications, digital trunking gateways may be more advantageous.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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