We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
We provide the latest trends of ICT, follow us on the industry news and master the latest cutting-edge technology!
(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
A Phone call represents a conduit for external communications, which could be a potential busyness opportunity or to resolve the customer’s pressing issues.
However, as incomplete statistics suggests, the pickup rate of a customer service center during the office hours is just 93.7%. During statutory holidays, the missed call rate exceeds 50%. Employers cannot help wondering how many customers are lost during non-office hours.
What solution is available to lower the missed call rate?
New Rock Customer Services Department has recently introduced the on-duty switchboard to lower the missed call rate during non-office hours from 53% to10%.
For non-office hours, the on-duty switchboard should:
- play audio greeting during non-office hours
- transfer phone calls to on-duty officers
- set the on-duty roster
The enhanced switchboard of New Rock OM IPPBX product, can help achieve these features.
Super switchboard breaks traditional limitations, as on-duty dates can be set for super switchboard without any operator, fixed office venue or landline phone.
If you or your customers have the following requirements, try super switchboard.
- No on-duty officer is in the office and no call pickup is available after office hours when the customer calls: set the on-duty switchboard.
- Different audio greetings are played in different day, such as special offer or premium discount ads for a restaurant: set the Monday-to-Sunday switchboard.
- Weekend work hours varies from weekday work hours, such as afternoon and evening restaurant service hours on weekends differs from Monday to Friday: set the weekend switchboard.
For more information, contact us at global@newrocktech.com or leave an online message.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1