Special Designed Solution for Small Call Centers

  Many small call centers may encounters problems as below:

  -Customer service staff is not at the work station or the call is received during non-working hours,resulting in missed calls

  -Inbound calls cannot be allocated,resulting in different customer service staff having a different work load

  -Repeated communication on the same issue signifies poor efficiency and often results in poor customer satisfaction

  -No call recording means service quality cannot be monitored and disputes with customers are hard to handle

  All these problems will be solved by the New Rock Small Call Center solution.

  The New Rock call center solution has the OM20G/50G IP-PBX as the core component.

  With the“NeeHau”SoftConsole,and Wewei softphone to provide customers efficient,easy to use smart inbound call processing and customer call communication management solution.

  No More Missed Calls!

  -The New Rock call center solution improves call reception and response rate using its 24/7 smart switchboard and a host of call-distribution capabilities,with pop-up screen and call memos.

  Easy to Track Back

  -Call center employees are able to record customer information and call contents during the calls in real time.

  Efficient Management

  -Management staff can access call histories,call recordings,and converted text of all call center employees in order to supervise service quality.

  Call Recording

  Recording inbound and outbound calls for training and data analysis,to improve operation efficiency.

  Remote Call Center

  Under the hybird working mode,New Rock Wewei softphone allows call center operators to take calls out of office,improve operation efficiency.

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New Rock Technologies, Inc.

Tel:021-61202700 / 52217917

Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China

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