We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.
We provide downloadable firmware for OM series IP-PBX, MX series VoIP gateway, SX series enterprise SBC and other versions.
Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.
The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.
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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.
Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!
New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service. At the same time, we provide products and services for customers in the United States, Middle East, Thailand, Malaysia, Indonesia, Philippines and other countries and regions with local distributors, and our products are exported to more than 60 countries in Southeast Asia, Europe, America, Middle East and Africa.
New Rock guarantees to serve customers throughout the whole sales process. We can provide - pre-sales service (solution communication/technical response, assistance in bidding, development of solution proposal), in-sales service (installation guidance, on-site support, project cutover), after-sales service (project acceptance test, maintenance documentation transfer, technical training, remote service). Please leave your message for any needs, we will do our best to serve you!
Since its establishment in 2003, New Rock has always taken R&D as its core and insisted on independent innovation. Years of technology accumulation have enabled New Rock to have a complete product line and rich practical experience in unified communications field. With 27 pieces of software copyrights, 50% of R&D technicians, 25% of R&D expenditure in sales, and tech cooperation with Fudan University, we have collaborated to apply visible light communication products for the nuclear power plant communication and other fields. Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
A hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud which is of great significance to enterprise communicationin 2021. Because it’s cloud-based, access to this telephony solution happens entirely over the internet, cutting down on hardware and software costs.
An IP PBX is managed off-site, practically eliminating expensive infrastructure, software, and training.
Cloud PBX platforms can be deployed quickly without additional configuration. Since it’s cloud-based, maintenance is non-existent.
A hosted PBX is essentially a cloud-based phone system, as it is hosted off-site and over the Internet rather than at the physical location of the business, this results in cost savings and limited maintenance.
PBX is an acronym for Private Branch Exchange
It describes a business telephone system that enables phone calls to be switched between different lines within an organization. The term originates from analog PBX’s where telephone operators would manually field and switch lines so the calls would connect to the relevant person.
These days the operation is conducted over the Internet, therefore the name IP PBX. You’ll also often hear hosted IP PBX called Virtual PBX and Cloud PBX, the terms are interchangeable, and they all refer to PBX in the cloud.
As hosted PBX is managed completely off-site, this eliminates the need to invest in software, hardware, training, and day-to-day maintenance; there is little in the way of installation costs. These are just some of the reasons why businesses are increasingly switching over to a hosted PBX service provider for an affordable and efficient business phone system solution. We will explore further benefits of PBX cloud services later in this guide.
If you consider a hosted PBX phone system for your business, our detailed guide will provide you with everything you need to know to get started.
To keep it simple, there are three basic components to a virtual PBX: the hosted PBX provider, a VOIP phone, and the Internet. Once it is set up, your phones will connect to the PBX host via the Internet, and your connection will remain open at all times to make and receive calls.
When you switch to cloud phone services, your Hosted PBX service effectively takes your phone company’s place with all inbound and outbound calls going through them. Your service provider maintains your complete phone system. If one of the data centers goes down, all your calls will be routed to another of their data centers, ensuring that your phone system is always running smoothly. The hosted PBX provider will have a team of staff working to ensure that you are provided with efficient and secure phone services.
As everything is configured and maintained by your service provider, all you and your employees need to do is log on to an online portal to make and receive calls via the Internet. If you need to make any adjustments to your settings, these changes can be updated within your online portal instantly with just a few clicks of a mouse.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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