

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

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Support
Configuration on FXO Gateway
On Routing > Routing Table page, setup the routing rules for directing call from Asterisk to PSTN via FXO ports in round robin order.
Configuration on Asterisk Server
On extensions.conf file, edit dial plan configuration for Asterisk.Configuration on FXO Gateway
1. On Basic > SIP page, fill in Asterisk server’s IP address in the Registrar and Proxy Server fields.
2. On Trunk > Feature page, fill in Phone number, Auth User Name and Password fields and enable Registration.
3. On Routing > Routing Table page, setup the routing rules for directing call from Asterisk which start with 9 should be forwarded to PSTN via FXO-1 port and remove prefix 9.
Configuration on Asterisk Server
1. On extensions.conf file, edit dial plan configuration for Asterisk.
[default]
exten =>_9Z.,1,Dial(SIP/trunk1)
2. On sip.conf file, edit SIP configuration for Asterisk.
[trunk1]
call-limit=4
type=friend
secret=123456
host=dynamic
dtmfmode=rfc2833
qualify=3000
Configuration on FXO Gateway
1. On Basic > System page, select RFC 2833 in the DTMF method field.
2. On Trunk > Feature page, fill in Phone number, Auth User Name and Password fields, enable Registration, select Binding in the Inbound handle field, and fill in the corresponding AA number on Asterisk server in the Number field.
Configuration on Asterisk Server
On extensions.conf file, edit dial plan configuration for Asterisk.
[default]
exten => 8888,1,Answer()
exten => 8888,n(Start),Wait(1)
exten => 8888,n,Background(welcome.ivr)
exten => _6XX,1,Dial(sip/${EXTEN})
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

