The Importance Of Using Hotel Phone System

Hotel guests desire a simple and efficient telephone system in order to communicate with the reception, laundry, bar and different service departments in the hotel while the hotel departments and management also need to communicate with the rooms. Our reliable hotel telephone intercom installation service offers cost effective voice communication solution for the hospitality business.

In the hospitality industry reputation is paramount and it can only take one small error to tarnish it with bad word of mouth advertising. Every impression counts, and it is vital for every customer that their experience is faultless from the moment they make a booking, to walking through those doors, through to checking out on their last day.

We all know happy customers in the hospitality industry brings more customers, as they share their great experiences. However, it is becoming more difficult to satisfy everyone when people are expecting more and more. Technological advancements have meant those in the hospitality industry need to keep on top and ahead of these changes in order to compete successfully. Every interaction needs to be calculated to build customer loyalty.

A hotel telephone system is an ideal way to offer guests an unparalleled level of customer service. It’s functionality also utilises your staff and resources to their best ability, whilst keeping costs down. The return on investment really is a no brainer for the industry.

If you are considering investing in a hotel telephone, to help you make up your mind, the following are some of the main benefits of using one in the hospitality industry.

Enhance Guest Experience

In today’s technological drenched society, guests expect a particular level of advancement where ever they go, including their hotels. One way to ensure their expectations are met is through up to date phone systems. These will allow the guest to program their own wake up call, request services from the front desk at the touch of a button, and check on the status of their balance due. By providing these services through the phone system, guest satisfaction and expectations are more easily met.

Operational Ease

Not only can hotel phone systems enhance the overall guest experience leading to higher rates of repeat customers, but they can also help coordinate the operation of the hotel itself. The phone systems allow the different departments within the hotel to communicate more efficiently. This can reduce the amount of time it takes between a guest request and that request becoming fulfilled. Also, many systems also allow the hotel to program automatic services, such as wake up calls, so the front desk staff does not have to make these calls by hand. Some can also keep track of room status, allowing for quicker turnaround times.

EASIER BOOKINGS, BILLINGS AND ADMINISTRATION

Increase your productivity levels with time-saving features for your staff making bookings, billing and administration tasks streamlined. Room rates, call costs, mini bar, restaurants, spa and more can be managed through a real-time status dashboard making billing faster and flexible. This in return will enhance customer service levels with faster response times.

COST EFFECTIVE SOLUTION

A hotel telephone system does not have to cost the earth to implement. There are many systems out there, which have an initial single cost, with no recurring monthly fees. Plus, modern systems can be installed nowadays without the need of any expensive and lengthy cabling costs.

There are many more benefits to a hotel telephone system; too many to list! They are cost-effective, flexible, a great tool in building customer loyalty, increasing the productivity of your staff, and ultimately improving profitability on your bottom line. If you are interested to discuss how a hotel telephone system will benefit your business, please give us a call for an informal chat and to arrange a site survey.