

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



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(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
A budget chain hotel has its head office located in CityA, has more than a dozen branches in the CityA and other districts/counties, with more than 20 customer services staff in total.In order to facilitate centralized management, only the head office number is used for public contact.When a customer calls in, the operators of the head office will transfer the call to different branch hotels based on the customer's area, and the branch customer service center will provide localized service to the customer.
The head office has more than 80 rooms in addition to the customer service staff, and each room needs to be equipped with 1 analog phone.The hotel wants the room phone number and customer service phone number integrated in one telephone management system, which has a total of 100 extensions.In other words, the head office needs a telephone system that can support at least 120 extensions, of which there are more than 20 extensions scattered in different districts/counties of City A.Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
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