Wireless communications solutions for the hospitality industry

  Each hotel is a world unto its own:with complex round-the-clock interactions between guests,staff,suppliers,and physical infrastructures.This complexity places huge demands on communication systems.  

  Service has always been the key differentiator in the hospitality sectors.But,guest expectations for hotel services have shifted beyond waiter,Today’s customers book rooms online,complete their check in at kiosks,order room service on their mobiles and share their experiences via social media.

  New Rock provides the complete range of communications platforms to suit the needs of all hotels—from small to large,and from economy to luxury.This comprehensive suite of solutions helps hotel owners and restaurant operators to deliver a connected experience for guests,increase performance and productivity,and attract and retain more customers.

  SOLUTIONS

  Guest Relations

  Respond to your guests'requests quickly,track supplies,confirm room availability and manage staff,all while maintaining a professional appearance.

  Facilities And Maintenance

  Voice and data solutions help you manage maintenance personnel.Tasks can be fast-tracked to the right staff member and completed quickly.

  Safety And Security

  Security teams depend on excellent communication under all circumstances.From a celebration that gets too rowdy,to a serious threat–such as an aggressive intruder or a suspect package–instant,clear communication is essential for the safe resolution of the incident.Accidents and injuries,affecting guests or staff,also need prompt,effective response.On-site medical assistance teams have to know exactly where to find someone who needs help.Security teams need to coordinate their responses to threats across large areas and into the more remote sections of large buildings.Duty managers must be able to give first responders clear and precise information about any incident,directing them quickly to the right location.

  Housekeeping

  With real-time information,your housekeeping staff will operate more efficiently,making sure rooms are ready for guests upon check-in.In turn,wait times are eliminated and managers have visibility into all operations.

  With instant two-way communication,you create a team environment that improves efficiency,enhances service and encourages repeat visits.help you coordinate staff seamlessly,communicate discreetly and collaborate more productively.