Best Telephone Systems for Hotels

Hotel phone systems are crucial to the smooth running of hotels due to the high quality customer service expected by guests. A good hotel phone system will handle external enquiries and outbound calls, as well as providing options for effective internal communication between staff and guests across the premises. Modern phone system technology can be tailored to suit the size and requirements of your business, from a small local restaurant to a vast luxury hotel.

To ensure you have all the features your hotel phone system needs, while avoiding overspending on unnecessary extras, you’ll want to get a tailored phone systems quote.

The leader in hotel PBX systems, providing cloud PBX solutions and on-premise solutions that support both SIP phones and analog phones.

Features of hotel phone systems

Incorporating the right features for your hotel increases productivity and guest experience. Before you embark on the installation of a new system is is vital you know which features you need for your business.

I have outlined the most useful and common features selected by hotels to ensure smooth day-to-day running. All features can be integrated in you your PMS system (property management system) or providers can advise on the installation of a new one.

1. Front desk telephones with guest information (check out time/date)
2. Wake up alarms
3. Reminders
4. External calls from guest rooms
5. Call cost features that connect to the billing department
6. User-friendly phone interface

Advanced Features

There are now hospitality platforms with advanced features for hotel phone system. Some of those features are:

1.Search box to find client or staff names
2.One-click call/transfer
3.Pop up screen that displays guest information
4.Vital guest information (VIP status, affiliation, language, wake up calls, voice mail, etc.) are attached to the guest’s name and not the phone. This is especially helpful when a client asks to be transferred to another room.
5.Smart unlimited wake ups that can be scheduled according to the date and time
6. Voicemail prompts in the client’s preferred language
7.Different wake-up options – snooze, room service, weather forecast
8.Option to check out using the room phone

As a leading Hotel PBX system provider for over 20 years, New Rock has continued to be 100% dedicated to the hotel industry. Our traditional and modern hotel communication solutions serve hotels with cloud PBX solutions and on-premise solutions that support both SIP phones and analog phones.