Why is New Rock finest IP PBX and Call Center Software

IP PBX or IPBX is one thing you will need in this converged world. Traditional phone systems or traditional PBX phone systems offer you basic telephony like making phone calls, whereas IP PBX supports IVR, Call recording.

Computer Telephony Integration

Click to call, Call Popup, reporting, call logging etc. Telephony + Software makes more sense.

Interactive Voice Response

Inbound and outbound IVR to automate the Customer Service process and save time and resource.

Built in Automatic Call Recording

has built in Call Recording Option to record All calls or selected calls (external or internal calls).

ACDS - Automatic Call Distribution System

Calling features like Call routing based on groups, queues, skill-based routing or custom rules for distribution of calls.

Inbuilt Automatic Dialer - Predictive Dialer

support Manual Calling, Auto Calling, Progressive Calling or Predictive dialling.

Reporting Capabilities & Dashboard analytics

Prebuilt Dashboards, Reports, custom reports, Scheduled Email reports to help you drive your business.

New Rock. offers A VoIP Phone System / IP PBX system consists of one or more SIP phones / VoIP phones, an IP PBX server and optionally includes a VoIP Gateway. The IP PBX server is similar to a proxy server: SIP clients, being either soft phones or hardware based phones, register with the IP PBX server, and when they wish to make a call they ask the IP PBX to establish the connection. The IP PBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VoIP gateway or a VoIP service provider to the desired destination.

IP media gateways convert phone calls between legacy circuit-switched technologies and modern packet-switched technologies ( VoIP). You can use gateways to connect legacy phone lines with your EPBX system or to connect legacy phone systems with VoIP services and features.