

We provide downloadable documents such as user manuals, product datasheet, product brochures, product leaflets, etc.


Together with our agents and distributors, we provide convenient local service and quality after-sales maintenance service. The standard service provided is 5×8 (5 days a week, 8 hours a day) technical service support, providing customers with maintenance, repair and remote technical support services through phone and e-mail.

The FAQ section summarizes the solutions to some problems in the installation, configuration and use of New Rock hardware and software products.



We provide the latest trends of ICT, follow us on the industry news and master the latest cutting-edge technology!



(New Rock Technologies, Inc.) is a new generation of intelligent communication equipment and solution provider. We provide future-oriented intelligent communication products and services to customers such as telecom operators, governments, enterprises, etc.

Since the establishment 19 years ago, New Rock has always taken R&D as our core mission and insisted on independent innovation. New Rock has more than 80 certificates and honors, with 19 years of industry brand recognition and influence, and is the common choice of many customers!

New Rock has established a nationwide service system with Shanghai headquarters as the center and six branches or offices in Beijing, Guangzhou, Shenzhen, Shandong, Wuhan and Chengdu to provide customers with perfect pre-sales consultation and after-sales service.

Please leave your message for any needs, we will do our best to serve you!

Welcome to become New Rock partner! Hand in hand together to build a bright future!
News
Have you ever wished an incoming call could ring your desk phone, mobile phone, and computer all at once? That is exactly what SIP forking makes possible. Short for Session Initiation Protocol forking, this powerful VoIP feature splits a single incoming call into multiple parallel sessions, ringing every registered device belonging to the same user. Whether you are away from your desk, on the road, or working from home, SIP forking ensures the call finds you wherever you are. No more missed opportunities, no more frustrating phone tag, and no more checking multiple voicemail boxes. In this article, we explain how SIP forking works, why it matters for modern businesses, and how it fits into a unified communications strategy.
At its core, SIP is the signaling protocol that sets up, manages, and tears down voice and video calls over the internet. When someone dials your extension, the SIP proxy server receives the INVITE request. With forking SIP enabled, the server does not just send the request to one device — it creates multiple copies (forks) of that INVITE and sends them to every registered endpoint under your account simultaneously. These can include an IP desk phone, a softphone app on your laptop, a mobile app on your smartphone, and even a tablet. All devices ring in parallel. The first device to answer the call takes over, and all other ringing stops automatically. If no device answers, the call routes to voicemail or a predefined failover destination. This entire process happens in milliseconds, completely transparent to the caller.
The most obvious advantage of parallel ringing is that you never miss an important call. Sales teams can close deals even when they are out of the office. Field technicians can receive dispatch calls directly on their mobiles. Remote workers stay connected as if they were sitting at their desks. Beyond simple availability, SIP forking improves customer experience: callers reach a live person faster instead of waiting through multiple transfer attempts or leaving voicemails. It also supports flexible work arrangements by letting employees use their preferred device without giving out personal phone numbers. All calls stay on the business PBX system, so calls are logged, recorded, and billed correctly regardless of which device picks up. For small teams, this means enterprise-grade mobility without enterprise-grade costs.
New Rock Technologies designs and manufactures enterprise-grade VoIP gateways, IP PBX systems, and session border controllers that fully support SIP forking and parallel ringing. Our hardware and software solutions are built on open-standard SIP technology, ensuring seamless compatibility with leading softswitch platforms, unified communications suites, and endpoint devices. Whether you need to deploy simultaneous ringing across a handful of extensions or thousands of users, New Rock delivers reliable, scalable, and cost-effective products that make advanced telephony features accessible to every business.
SIP forking is one of those VoIP features that, once you start using it, you will wonder how you ever managed without it. By ringing multiple devices simultaneously, it eliminates the frustration of missed calls and keeps teams connected no matter where work takes them. Modern VoIP systems from providers like New Rock Technologies make setting up forking SIP simple, giving businesses of every size the mobility and responsiveness their customers expect. If staying reachable matters to your organization, SIP forking is not just a nice-to-have — it is an essential tool for staying competitive in today's always-on business environment.
Tel:021-61202700 / 52217917
Address:5/F Block B, Building 1, No.188 Pingfu Road, Xuhui District, Shanghai 200231, China
Copyright © New Rock Technologies, Inc. All Rights Reserved. 沪ICP备15008515号-1

